Relationship Banker - Greely Mall, Loveland Marketplace, Front Range Village , Colorado Financial Centers

About the role

At Bank of America, you’ll engage clients in the lobby to educate and assist with conducting transactions through self-service resources such as mobile banking, online banking, or ATM. You’ll process cash transactions accurately and efficiently, build relationships through deep conversations about financial and life priorities, and connect clients to solutions that meet their goals.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development, with clear in-office expectations and flexibility based on role-specific responsibilities and business needs.

Responsibilities

• Executes the bank’s risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Requirements

• High School Diploma / GED / Secondary School or equivalent
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves clients’ financial lives
• Is confident in identifying solutions for new and existing clients based on their needs
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)
• Applies strong critical thinking and problem-solving skills to meet clients’ needs
• Focuses on results while acting in the best interest of the client
• Efficiently manages time and capacity

Desired Qualifications

• Experience in financial services and knowledge of financial services industry, products and solutions
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
• Six months of cash handling experience
• Bachelor’s Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Schedule

• 1st shift (United States of America)
• 40 hours per week