Relationship Banker - Glendale Burbank area

Bank of America · Los Angeles, CA · 4 wk ago

FinanceFull-time

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day. Our commitment to being an inclusive workplace supports attracting and developing exceptional talent, while fostering physical, emotional, and financial wellness for our teammates.

This position is open market-wide, with the specific Financial Center location determined by business needs. Training will occur at one financial center, followed by potential relocation to another location within a reasonable commuting distance of your home, as permitted by law.

About the role

This role engages clients in the lobby to educate and assist with conducting transactions through self-service resources such as mobile banking, online banking, or ATMs. You will process cash transactions accurately and efficiently while building relationships to understand clients' financial and life priorities, connecting them to solutions that meet their goals.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines to ensure compliance with all applicable laws and regulations.
Grow business knowledge and network by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience and manage cash responsibilities.

Requirements

Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the best interest of the client.
Ability to collaborate effectively and build strong relationships.
Passion and commitment to improving clients’ financial lives.
Confidence in identifying solutions for new and existing clients based on their needs.
Effective communication skills and comfort engaging all clients.
Ability to learn and adapt to new information and technology platforms.
Confidence in educating clients on self-service banking technologies (e.g., ATM, online banking, mobile banking).
Strong critical thinking and problem-solving skills to meet clients’ needs.
Adherence to established processes and guidelines in daily activities.
Efficient time and capacity management.
Willingness to work weekends, extended hours, and travel to any financial center location within a reasonable distance.

Qualifications

High School Diploma, GED, or equivalent (required).
Experience in financial services and knowledge of industry products and solutions (desired).
One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals (desired).
Six months of cash handling experience (desired).
Bachelor’s Degree or business-relevant Associate’s Degree (e.g., business management, business administration, finance) (desired).

Skills

Adaptability
Business Acumen
Customer and Client Focus
Oral Communications
Problem Solving
Account Management
Client Experience Branding
Client Management
Client Solutions Advisory
Relationship Building
Business Development
Pipeline Management
Prospecting
Referral Identification
Referral Management

Note: Certain criminal history may restrict or prohibit hiring for this position under FDIC regulations.