Relationship Banker - Float

At USALLIANCE, we pride ourselves on innovation, teamwork, training and development, and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners.

About the role

USALLIANCE Financial is committed to making a positive difference in the lives of our members and community. The Relationship Banker II Float is responsible for delivering exceptional member experiences, implementing USALLIANCE’s sales and service standards by offering products and services to improve our members’ financial position.

Responsibilities

• Travel to designated branch locations as scheduled or as needs arise (the previous day or day of) to cover branch staff shortages resulting from PTO, sick leave, or vacated positions. Travel may last one day or any length of time necessary to meet staffing needs.
• Promptly and accurately perform member transactions and requests, both in-person and over the phone, including but not limited to: balance inquiries, deposits, withdrawals, funds transfers, loan payments, setting up online and mobile banking, and submitting new membership and loan applications.
• Demonstrate proficient knowledge of Credit Union products, services, policies, and procedures, including promotions and special offers, during member and employee interactions.
• Maintain a working knowledge and understanding of the Credit Union’s sales and service standards, and successfully cross-sell Credit Union products and services during every eligible member interaction.
• Maintain the privacy and confidentiality of Credit Union members and employee account and business information.
• Identify and communicate areas for continual improvement of business processes to support efficiency.
• Participate in branch outreach events and serve as an ambassador of USALLIANCE by engaging in local community and SEG events.
• Assist with vault/ATM custodian responsibilities.

Requirements

• High school diploma or equivalent required.
• Minimum of 2 years of experience in a financial environment.
• Minimum of 1 year of cash handling experience.
• Strong people skills with a “can-do” attitude and high energy level.
• Ability to multitask, manage multiple priorities, and navigate multiple systems.
• Ability to work independently and cooperatively with other credit union team members and departments.
• Strong communication, attention to detail, and active listening skills.
• Reliable transportation to travel between all branches within our organization; required travel across multi-state branch locations. Overnight travel is possible.

Qualifications

• Previous banking and/or contact center experience is a plus.
• Bilingual (English/Spanish) is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• Collaborative and inclusive work environment.
• Paid Time Off, Wellness Time, and Paid Federal holidays.
• 401K with a 6% match.
• High-performance culture.
• Compensable travel time when traveling to alternative branch sites.

Pay

The base hourly range for this position is $22.15 - $26.58, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. Final base salary compensation will be determined based on skills, education, and experience, with consideration for internal pay equity.