Relationship Banker - East Nashville Financial Center

About the role

Bank of America is guided by a common purpose to help make financial lives better through the power of every connection. The company fosters an inclusive workplace, offers competitive and flexible benefits, and supports career development. This position engages clients in the lobby to educate and assist with conducting transactions through self‑service resources such as mobile banking, online banking, or ATMs. The role also involves deep conversations with clients to understand their financial and life priorities and connect them to solutions that meet their goals.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities, including accurate and efficient processing of cash transactions.

Required Qualifications

• Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment, and drive to deliver an experience that improves clients' financial lives.
• Confident in identifying solutions for new and existing clients based on their needs.
• Communicates effectively and comfortably engages all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confident in educating clients on simple banking transactions through self‑service technologies (e.g., ATM, online banking, mobile banking).
• Applies strong critical thinking and problem‑solving skills to meet clients' needs.
• Follows established processes and guidelines, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity.
• Focuses on results while acting in the best interest of the client.
• Must be able to work weekends and/or extended hours, and be scheduled at any financial center location within a reasonable distance.

Desired Qualifications

• Experience in financial services and knowledge of the industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary‑plus‑incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor's Degree or business‑relevant Associate’s Degree (e.g., business management, business administration, finance).

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Education

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent.

Schedule

• Shift: 1st shift (United States of America)
• Hours per week: 40