Relationship Banker - East Bay South

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day. Our culture fosters inclusion, opportunity, and wellness through affordable, competitive, and flexible benefits. We value diverse perspectives shaped by military service, education, and life experiences, which strengthen our workforce and impact the communities we serve.

Bank of America supports an in-office culture with clear expectations for collaboration, engagement, and career development. This position is open market-wide, and the specific Financial Center location will be assigned based on business needs. Training will occur at one financial center, with potential relocation to another location within a reasonable commuting distance.

About the role

This role engages clients in the lobby to educate and assist with self-service banking transactions, such as mobile banking, online banking, or ATMs. You will process cash transactions accurately and efficiently while building relationships to understand clients' financial and life priorities. The position connects clients to solutions that meet their financial goals.

Responsibilities

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines to ensure compliance with laws and regulations.
• Grow business knowledge by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience and manage cash responsibilities.

Requirements

• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results.
• Collaborative approach to building and nurturing relationships.
• Passion and commitment to improving clients’ financial lives.
• Confidence in identifying and delivering solutions based on client needs.
• Effective communication skills and comfort engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence in educating clients on self-service banking technologies (e.g., ATM, online, mobile).
• Strong critical thinking and problem-solving skills to meet client needs.
• Adherence to established processes and guidelines in daily activities.
• Efficient time and capacity management.
• Focus on results while acting in the best interest of the client.
• Ability to work weekends and/or extended hours, including potential scheduling at any financial center within a reasonable distance.

Qualifications

• High School Diploma, GED, or equivalent (minimum requirement).
• Desired: Experience in financial services and knowledge of industry products and solutions.
• Desired: One year of successful sales experience in a salary plus incentive environment with individual sales goals.
• Desired: Six months of cash handling experience.
• Desired: Bachelor’s Degree or business-relevant Associate’s Degree (e.g., business management, business administration, finance).

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Note: Certain criminal history may restrict or prohibit hiring for this position under FDIC regulations and Loan Originators laws.

Schedule

• 1st shift (United States of America)
• 40 hours per week