Relationship Banker - Coddingtown

This position is scheduled 16 hours per week: 8:30 AM to 5:30 PM Friday, 8:30 AM to 1:30 PM Saturday, plus 3 hours of rotating lunch coverage per week. The schedule is subject to change based on the business needs of the Bank.

About the Role

In this front-line, customer-facing role, you will build long-term customer relationships and educate customers on our full range of products and services. You will handle both teller and new account transactions while providing a superior customer experience during every interaction. You are skilled at communicating with customers to discover new bank products and services that create cross-selling and referral opportunities.

Responsibilities

• Accurately and confidently process customer deposits, withdrawals, and loan payments, cash checks, and other transactions.
• Process a variety of customer transactions and requests, including stop payment requests, funds transfer requests, address changes, and account research.
• Educate customers on a full range of retail products and services, including deposit accounts, non-equity consumer loans, credit cards, cash management, merchant services, and safe deposit boxes.
• Facilitate ongoing relationship servicing with existing customers to nurture loyalty and retention, as well as acquire additional business.
• Recommend cross-sell opportunities by asking customers open-ended questions.
• Identify and recommend non-equity consumer loan products by interviewing customers and understanding their needs.
• Provide and accept loan applications, including creating and forwarding packages to the Bank’s Consumer Lending Department.

Requirements

• Confident communicating with customers from a diverse range of backgrounds and experiences.
• Positive, upbeat, and professional personality.
• Experience with cash handling, including a basic understanding of banking principles.
• Able to work branch hours, including weekends and some evenings.
• At least one year of experience working in banking, retail, or a customer service role.

Pay

The hiring range for this position is $20.40 to $24.34 per hour. The compensation offered will fall within this range, commensurate with the candidate's applicable experience, education, and skills. The Bank has three levels of Relationship Bankers, and compensation will be within the range of a specific level.

Benefits

Employees enjoy a work environment that values work/family balance, encourages community involvement, and provides a competitive compensation and benefits package.

About Us

Established in 1890, Exchange Bank is one of the most unique community banks in the United States because of our history, ownership, and legacy. Our mission is to invest in people, business, and community to build a strong future, guided by our values of commitment, respect, integrity, and teamwork.