Relationship Banker-Chapel View

Offering new and exciting career opportunities, BankNewport is committed to providing our employees the resource and guidance to develop careers that are challenging and rewarding.

About the role

The Relationship Banker is a sales-solution, service, and transaction provider for all consumer and business customers. Through financial conversations, Relationship Bankers are trusted banking advisors responsible for identifying customer needs while deepening relationships by recommending appropriate sales and service solutions. This is a cross-functional team member empowered to create an exceptional customer experience from initial greeting to fulfillment. Relationship Bankers will engage in sales and solution activities which supports Bank strategy.

Responsibilities

• Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.
• Provides a best-in-class customer experience by accurately processing transactions and new account openings in a timely and professional manner.
• Proactively conducts financial conversations with customers to identify banking needs. Uses discovery techniques to match needs with BankNewport solutions.
• Meets individual and branch sales goals by maximizing each customer interaction and through proactive prospecting activities such as reviewing customer profiles, outbound calling, and community activities.
• Fully understands and participates in the Retail Incentive Plan.
• Markets a full range of consumer and small business banking services to existing customers and prospects.
• Opens consumer & small business accounts, originates and closes loans, performs maintenance changes to existing accounts, answers customer questions and resolves account related problems.
• Fully adopts and utilizes the customer relationship management system and on-boarding process to provide exceptional internal & external customer experiences.
• Demonstrates ownership of any customer problem or request by utilizing available resources and following up to ensure effective resolution and customer satisfaction.
• Demonstrates expert Digital Banking knowledge and proficiency. Advises customers on all bank delivery channels and services such as ATM/PTM functionality and digital banking services including mobile banking, bill pay, Zelle, and other services.
• Adheres to all bank policies and procedures, audit, regulatory and security guidelines.
• Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to internal and external customers.
• Fulfills certain supervisory responsibilities by the Branch Manager and/or Assistant Manager, including opening and closing the branch, vault cash, performing quarterly audits, supervisor overrides, and service charge reversals.
• Processes and settles ATM work or Vault cash as needed.
• Provides flexibility of coverage during branch hours of operation and at other branches as needed.
• Attends and successfully completes trainings related to position.
• Performs related and unrelated duties as may be needed.
• If selected, candidates must meet and follow all requirements set forth in the SAFE Act, including successful completion of required background checks and acquiring a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).

Requirements

• 1-2 years experience as a teller, banker, or equivalent retail sales or banking experience required; customer service experience and needs-based banking sales preferred.
• At least 6 months cash handling experience.
• Proficient with technology and digital banking services; Microsoft Office (Word and Excel) and familiarity with technical devices including tablets and smartphones.
• Excellent customer service, communications, problem solving, and organizational skills.
• Able to handle multiple tasks simultaneously.
• Team player.

Physical Requirements

Any physical demands or work conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Travel independently to the position’s primary work location, other bank properties, and work-related activities or events at locations outside the Bank.
• Effectively communicate and exchange accurate information and ideas so others will understand.
• Independently operate a computer and other office machinery, such as a calculator, copy machine, printer, and software programs related to the position needed to complete the primary functions.
• Sit or stand at a workspace and use a computer or other equipment for prolonged periods of time.
• Move office items weighing up to 35 pounds.
• Work in an environment with low to moderate noise levels.
• Stand, walk, bend, reach, and move throughout the office during the workday.
• Move office supplies, mail trays, packages, and materials as needed.
• Comfort working in shared office areas, conference rooms, supply spaces, and mailroom environments.
• Safely use standard office equipment and follow workplace safety procedures.

Core Values

• We celebrate individuality.
• We empower employees to be creative problem solvers.
• We invest and take the time to really get to know our customers.
• We commit to serving the financial needs of Rhode Islanders.