Relationship Banker - Central NY Region

This role will be assigned to our Cicero Branch; however, you will support the branches within our Central NY Region which includes our Midler Ave, Deys and South Crouse Branch locations.

About the role

To serve as a subject matter expert for our members, creating outstanding member experience by resolving member service needs, and delivering expertise in financial services that benefit every member, every time, every day.

Responsibilities

• Advocate for members, seeking ways to enhance members’ experience, providing solutions that help them achieve their financial goals
• Attract new retail and business members, while fostering deeper relationships with existing members utilizing The Member Advantage approach
• Prioritize the delivery of exceptional member service with accuracy and operational excellence including problem/complaint resolution
• Support the branch in growing a profitable book of business to achieve individual and team goals, in support of overall corporate goals
• Build new relationships through Community/Foundation involvement and existing member referrals
• Create greater awareness of all service channels members can utilize through promotion, education, and direct demonstrations to members
• Participate in ongoing coaching, job shadowing, mentoring, and training to develop and enhance performance
• Demonstrate vigilance in detecting and reporting fraud or irregular activities
• Ensure compliance with all applicable policies, procedures, and regulatory guidelines
• Achievement of goals and objectives provided by management

Requirements

• Associate degree preferred, or combination of equivalent education and experience
• One to two years of branch banking experience
• Pass and maintain Notary Public License (within 6 months of completion of Relationship Banker Training) and Signature Guarantee permissions
• Proficient in Microsoft Word and Excel
• Ability to multi-task to meet or exceed minimum performance standards
• Effective verbal, written and listening communication skills
• Strong interpersonal skills
• Flexibility to work out of any location at any time, as business needs dictate
• Ability to lift at least 10 pounds and stand for long periods of time

Qualifications

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint
• Ability to operate in a rapidly changing dynamic environment
• Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills

Benefits

Competitive benefits package

Pay

Starting compensation: $22.82 – $24.82/hr.

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.