Relationship Banker - Casa Grande Area

About the Role

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. This role is responsible for engaging clients in the lobby, educating them on self-service resources, and assisting with transactions. It involves building relationships, understanding clients' financial goals, and connecting them to appropriate solutions.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines, adhering to laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities
• Educates clients on self-service technologies (ATM, online banking, mobile banking)

Requirements

• Must be able to work weekends and/or extended hours, including at various financial center locations within a reasonable distance
• 5% travel required

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results
• Collaborates effectively and builds strong relationships
• Passionate about improving clients' financial lives
• Confident in identifying solutions for clients based on their needs
• Effective and confident communicator, comfortable engaging all clients
• Quick learner, adaptable to new information and technology platforms
• Strong critical thinking and problem-solving skills
• Adheres to processes, guidelines, laws, and regulations
• Efficient time and capacity management

Desired Qualifications

• Experience in financial services and knowledge of industry, products, and solutions
• One year of successful sales experience in a salary plus incentive environment with individual sales goals
• Six months of cash handling experience
• Bachelor's Degree or business-relevant Associate’s Degree (e.g., business management, administration, or finance)

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Shift: 1st shift (United States of America)

Hours Per Week: 40