Relationship Banker Business Specialist

About the Role

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We work together to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a member of PNC's division, you will be based in the specified city/state location. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Responsibilities

• Acquire and expand share of wallet for Consumer and Business Banking opportunities under $2MM in sales revenue.
• Achieve business results through leadership and collaboration with a wide range of ecosystem partners.
• Conduct proactive lead generation and appointments inside and outside of the branch.
• Deliver a differentiated client experience from acquisition through onboarding and servicing.
• Leverage experience and knowledge of bank products and services to grow share of wallet and attract new consumer and business households.
• Manage and grow Business Banking relationships under $2MM in sales revenue.
• Translate client information into actionable sales strategies and tactics.
• Generate quality referrals to ecosystem partners, including PNCWM, PNC Private Bank, Business Banking, and Mortgage.
• Develop ecosystem leadership inside and outside of the branch as a Center of Influence (COI).
• Identify the best resources or teams to meet client needs and introduce clients accordingly.
• Hold partners accountable for routine updates and referral follow-up.
• Differentiate the client experience through advanced conversation skills and tailored solutions.
• Deliver client well-being through solutions aligned with clients’ holistic needs, including deposits, lending, cash management, payments, and investing.
• Solve client problems courteously and with urgency, escalating where necessary.
• Act as an advocate for clients and prospects across various departments within PNC.
• Work with the branch team to identify consumer and business banking opportunities and create referrals.
• Collaborate with the Branch Manager and Business Banker to expand share of wallet with consumer and business clients.
• Create client loyalty and grow share of wallet through a differentiated client experience.
• Perform lobby engagement activities to connect with clients and position PNC products.
• Educate clients on managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Participate in branch daily operations, ensuring they are completed efficiently and accurately.

Qualifications

• Preferred skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies: Banking Products, Business Acumen, Customer Experience Management, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Prospecting, Selling, Understanding Customer Needs.
• Typically requires a university/college degree with less than 1 year of professional experience and/or successful completion of a formal development program.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Education: Bachelor’s degree.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• A robust wellness program with financial incentives.
• Paid time off, including maternity and/or parental leave, up to 11 paid holidays each year, 9 occasional absence days each year, and between 15 to 25 vacation days each year depending on career level and years of service.