Relationship Banker Business Specialist

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. This role is based in Columbus, OH at the Morse Hamilton Branch office. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

About the role

As a Relationship Banker Specialist within PNC's Retail Branch Banking organization, you will acquire and expand share of wallet for Consumer and Business Banking opportunities under $2MM in sales revenue. You will achieve business results through leadership and collaboration with a wide range of ecosystem partners, including proactive lead generation both inside and outside of the branch. This role delivers a differentiated client experience from acquisition through onboarding and servicing.

Responsibilities

• Proactive lead management and referral generation—leverages experience and knowledge of bank products to grow share of wallet and attract new consumer and business households.
• Manages and grows Business Banking relationships under $2MM in sales revenue, translating client information into actionable sales strategies.
• Generates quality referrals to ecosystem partners such as PNCWM, PNC Private Bank, Business Banking, and Mortgage.
• Develops ecosystem leadership as a Center of Influence (COI) inside and outside the branch, identifying the best resources to meet client needs.
• Differentiates the client experience through advanced conversation skills and tailored solutions aligned with clients’ holistic needs (deposits, lending, cash management, payments, investing).
• Solves client problems courteously and with urgency, escalating when necessary, and acts as an advocate across PNC departments.
• Works with the branch team to identify consumer and business banking opportunities, creating referrals and expanding share of wallet.
• Performs lobby engagement activities to connect with clients and position PNC products effectively.
• Educates clients on managing financial transactions using technology, tools, and resources.
• Manages risk through adherence to policies and procedures, demonstrating sound judgment within established limits.
• Participates in branch daily operations, ensuring efficiency and accuracy.

Requirements

• Customer-focused with knowledge of values and practices that align customer needs and satisfaction as primary considerations.
• Ability to assess and manage risks associated with business objectives while adhering to PNC’s Enterprise Risk Management Framework.
• Preferred skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
• Competencies: Banking Products, Business Acumen, Customer Experience Management, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Prospecting, Selling, Understanding Customer Needs.
• Typically requires a university/college degree with less than 1 year of professional experience or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Bachelor’s degree preferred.
• No required certifications, but the position requires the ability to serve as a Notary Public in the applicable state.
• Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Pay

Base Salary: $52,500.00 – $87,500.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible, with payment based on company, business, and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future, depending on eligibility. Options for full-time employees include:

• Medical, prescription drug, dental, and vision coverage (with a Health Savings Account feature).
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care, adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• A robust wellness program with financial incentives.
• Paid time off, including:
  • Maternity and/or parental leave.
  • Up to 11 paid holidays each year.
  • 9 occasional absence days each year (unless otherwise required by law).
  • Between 15 to 25 vacation days each year, depending on career level and years of service.