Relationship Banker Business Specialist

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success.

About the role

As a Relationship Banker Business Specialist within PNC's Retail organization, you will be based in Plainsboro, NJ. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. This position does not provide sponsorship for employment visas or participate in STEM OPT.

Responsibilities

• Acquires and expands share of wallet for Consumer and Business Banking opportunities under $2MM in sales revenue.
• Achieves business results through leadership of and productive collaboration with a wide range of ecosystem partners.
• Responsible for proactive lead generation and appointments conducted inside and outside of branch.
• Delivers a differentiated client experience from acquisition through onboarding and servicing.
• Manages and grows Business Banking relationships under $2MM in sales revenue.
• Takes action using client information from various sources and translates it to actionable sales strategy and tactics.
• Generates quality referrals to ecosystem partners, leveraging tools and protocols to maximize business results.
• Develops ecosystem leadership inside and outside of the branch as a Center of Influence (COI).
• Works across a broad range of ecosystem partners, including PNC Wealth Management (PNCWM), PNC Private Bank, Business Banking, and Mortgage.
• Identifies the resource or team of resources best equipped to meet client needs and introduces the client accordingly.
• Holds partners accountable for routine updates and referral follow-up.
• Differentiates the client experience through advanced conversation skills and delivers client well-being through tailored solutions aligned with clients’ holistic needs, including deposits, lending, cash management, payments, and investing.
• Solves clients’ problems courteously and with urgency, escalating where necessary.
• Acts as an advocate for clients and prospects across product, support, operations, or other departments within PNC, identifying trends and unique needs of the client.
• Works with the branch team to help them identify consumer and business banking opportunities to create referrals.
• Works closely with the Branch Manager and Business Banker to follow up on independent opportunities to expand share of wallet with consumer and business clients.
• Creates client loyalty and grows client share of wallet through a differentiated client experience.
• Performs lobby engagement activities to connect with clients and position PNC products to meet their needs.
• Educates clients on options for managing financial transactions by leveraging technology, tools, and resources.
• Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Demonstrates a heightened scrutiny to identify and avoid loss.
• Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Requirements

• Bachelor’s degree or a comparable combination of education, job-specific certification(s), and experience (including military service).
• Typically requires less than 1 year of professional experience and/or successful completion of a formal development program.
• Ability to serve as a Notary Public in the applicable state.
• Subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Preferred Skills

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Competencies

• Banking Products
• Business Acumen
• Customer Experience Management
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Prospecting
• Selling
• Understanding Customer Needs

Pay

Base Salary: $63,000.00 – $105,000.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with payment based upon company, business, and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:

• Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• A robust wellness program with financial incentives.
• Paid time off, including:
  • Maternity and/or parental leave.
  • Up to 11 paid holidays each year.
  • 9 occasional absence days each year, unless otherwise required by law.
  • Between 15 to 25 vacation days each year, depending on career level and years of service.