Relationship Banker - Brooklyn Staten Island NY Market - Bilingual Spanish Required

About the role

Bank of America is guided by a common purpose to help make financial lives better through the power of every connection. The company emphasizes responsible growth, an inclusive workplace, and flexible benefits that support teammates’ physical, emotional, and financial wellness. This position engages clients in the lobby to educate and assist them with conducting transactions through self‑service resources such as mobile banking, online banking, or ATMs. The role also involves deep conversations with clients to understand their financial and life priorities and connect them to appropriate solutions.

Responsibilities

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet financial needs.
• Follow established processes and guidelines, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial‑center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities, including accurate and efficient processing of cash transactions.

Required Qualifications

• Bilingual in Spanish.
• Enthusiastic, highly motivated self‑starter with a strong work ethic and focus on results.
• Collaborates effectively, building and nurturing strong relationships.
• Passionate, committed, and driven to improve clients’ financial lives.
• Confident in identifying solutions for new and existing clients based on their needs.
• Effective communicator comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confident in educating clients on simple banking transactions through self‑service technologies (e.g., ATM, online banking, mobile banking).
• Strong critical‑thinking and problem‑solving skills.
• Follows established processes and guidelines, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity.
• Focuses on results while acting in the best interest of the client.
• Must be able to work weekends and/or extended hours and travel to any financial‑center location within a reasonable distance.

Desired Qualifications

• Experience in financial services and knowledge of industry products and solutions.
• One year of successful sales experience in a salary‑plus‑incentive environment with individual sales goals.
• Six months of cash‑handling experience.
• Bachelor’s degree or business‑relevant associate’s degree (e.g., business management, business administration, finance).

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Schedule

• Shift: 1st shift (United States of America)
• Hours per week: 40

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent.