Relationship Banker - Branch Supervisor

About the Role

The Branch Supervisor oversees the branch and its personnel and operations to maximize growth and profitability through effective sales, service, and lending activities.

Responsibilities

• Cross-train, lead, and develop a team of associates to promote maximum efficiency, engagement, succession planning, and contribution to strategic organizational goals.
• Drive business development, referrals to other lines of business, increased wallet share, fee income, deposits, and loans based on the bank’s current focus, campaigns, or needs.
• Conduct sales calls and customer meetings.
• Process loan applications, interview applicants, and clear exceptions and past dues.
• Manage the loan portfolio and assist customers while staying current with regulations and processes.
• Analyze loan documents to ensure credit decisions align with policies and procedures.
• Ensure marketing materials and branch personnel comply with current regulations and policies.
• Manage branch operations to achieve superior sales, service, and profitability while mitigating risks and losses.
• Lead productive branch meetings/huddles with a focus on business development, market share, and profitability.
• Interview, hire, and onboard prospective employees.
• Mentor, train, coach, and manage branch personnel.
• Oversee scheduling, performance appraisals, cash management, ITM/ATM/cash dispenser balancing, night deposit logs, safe deposit records, branch audits, and employee time reporting.
• Engage in community roles through civic or service organizations.
• Perform additional duties as assigned.

Requirements

• Four-year college degree or at least 3 years of experience in banking or a supervisory role.
• 2 years of progressive experience in one or more of the following:
  • Platform banking or frontline banking operations
  • Credit, treasury management, or other banking-related experience
  • Financial services industry experience
  • Business development
  • Supervisory role
• Strong understanding of Retail Banking products and services, with working knowledge of other lines of business.
• Ability to meet sales goals in a retail environment.
• Basic computer skills and ability to learn internal technology systems.
• Strong verbal and written interpersonal and communication skills.
• Excellent time management and customer service abilities.
• May require registration with the National Mortgage Licensing System and Registry (NMLS).
• Experience managing a loan portfolio preferred.
• Previous supervisory duties preferred.

Physical Requirements

• Must be able to sit for long periods while using a computer keyboard, mouse, and viewing screens.