Relationship Banker

About the role

At Valley Bank, we believe in people's growth potential. We invest in it, protect it, and focus it. As a Relationship Banker, you will drive branch growth by deepening existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross-selling. This role delivers exceptional customer service in alignment with the bank's mission, engaging clients with professionalism, confidence, and a strong understanding of their financial needs.

Responsibilities

• Focus on growing existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross-selling.
• Deliver exceptional customer service in alignment with the bank's mission, engaging customers with friendly, professional, and solution-oriented service.
• Maintain strong knowledge of all bank products and services, effectively educating customers and cross-selling to meet their financial needs.
• Present a confident and professional demeanor to establish trust, assess customer needs, and recommend appropriate financial solutions.
• Meet with customers to conduct financial needs assessments, maximize sales opportunities, and provide full-service support.
• Open new accounts, including checking, savings, CDs, and IRAs, and discuss/sell loan products to existing and prospective customers.
• Demonstrate and promote online and mobile banking capabilities.
• Responsible for meeting customer expectations and achieving service quality standards.
• Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff.
• Perform all customer transactions efficiently while leveraging technology to enhance service.
• Maintain and balance a cash drawer and utilize teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
• Serve as Vault Teller ensuring adequate branch cash levels by managing currency and coin orders, shipments, and distribution to tellers within established limits.
• Participate in community events and support CRA initiatives, activities, and programs.
• Report significant matters, issues, and unusual customer activity to management while maintaining strong knowledge of compliance and regulatory requirements.
• Adhere to the bank's code of conduct and all policies and procedures.

Skills

• Excellent verbal and written communication, including the ability to write correspondence and accurately demonstrate products and services to customers.
• Excellent interpersonal and customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and employees.
• Strong analytical, problem-solving, and decision-making skills to effectively uncover and resolve complex customer issues.
• Ability to make sound decisions, including on-the-spot decisions regarding customer transactions, weighing customer satisfaction with bank exposure to loss or fraud.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduled form.
• Deep understanding of Retail Banking and strong customer service skills with the ability to engage customers in conversation regarding products and services.
• Detail-oriented, strong organizational skills, and high degree of accuracy.
• Ability to manage multiple projects simultaneously.
• Proficient computer skills.

Qualifications

• High School Diploma or GED equivalent; and minimum of 1 year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program.
• Preferred: Associate’s degree or Bachelor’s degree with concentration in accounting, business, finance, economics, or a related field.
• Preferred: Experience with FIS/IBS (Integrated Banking Solutions).