Relationship Banker

About the role

At Valley Bank, we believe in people's growth potential. We invest in it, protect it, and focus it. For nearly 100 years, we've been the bank that clients from every industry turn to for our expertise, strategies, and advice—building the kind of trust that can fuel every goal. As a Relationship Banker, you will drive branch growth by deepening existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross-selling. This role delivers exceptional customer service in alignment with the bank's mission, engaging clients with professionalism, confidence, and a strong understanding of their financial needs.

Responsibilities

• Focus on growing existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross-selling.
• Deliver exceptional customer service in alignment with the bank's mission, engaging customers with friendly, professional, and solution-oriented service.
• Maintain strong knowledge of all bank products and services, effectively educating customers and cross-selling to meet their financial needs.
• Present a confident and professional demeanor to establish trust, assess customer needs, and recommend appropriate financial solutions.
• Meet with customers to conduct financial needs assessments, maximize sales opportunities, and provide full-service support.
• Open new accounts, including checking, savings, CDs, and IRAs, and discuss/sell loan products to existing and prospective customers.
• Demonstrate and promote online and mobile banking capabilities.
• Responsible for meeting customer expectations and achieving service quality standards.
• Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff.
• Perform all customers' transactions efficiently while leveraging technology to enhance service.
• Maintain and balance a cash drawer and utilize teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
• Serve as Vault Teller ensuring adequate branch cash levels by managing currency and coin orders, shipments, and distribution to tellers within established limits.
• Participate in community events and support CRA initiatives, activities, and programs.
• Report significant matters, issues, and unusual customer activity to management while maintaining strong knowledge of compliance and regulatory requirements.
• Adhere to the bank's code of conduct and all policies and procedures.

Skills

• Excellent verbal and written communication, with the ability to write correspondence and accurately demonstrate products and services to customers.
• Excellent interpersonal and customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and employees.
• Strong analytical, problem-solving, and decision-making skills to effectively uncover and resolve complex customer issues.
• Ability to make sound decisions, including on-the-spot decisions regarding customer transactions, weighing customer satisfaction with bank exposure to loss or fraud.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduled form.
• Deep understanding of Retail Banking and strong customer service skills, with the ability to engage customers in conversation regarding products and services.
• Detail-oriented, with strong organizational skills and a high degree of accuracy.
• Ability to manage multiple projects simultaneously.
• Proficient computer skills.

Qualifications

• High School Diploma or GED equivalent; and minimum of one year of experience in customer service, retail sales, and service position with cash handling, or a similar role.
• Preferred: 1 year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program.
• Preferred: Associate’s degree or Bachelor’s degree with concentration in accounting, business, finance, economics, or a related field.
• Preferred: Experience with FIS/IBS (Integrated Banking Solutions).