Relationship Banker

About the role

We are seeking a full-time Relationship Banker to join our team at the Shrewsbury Branch. Our team consists of talented, professional individuals passionate about supporting our customers and colleagues. We're looking for someone who thrives in a customer-focused environment, enjoys building relationships, and wants to work in an ever-changing workplace.

Responsibilities

• Offer excellent customer service, including greeting customers, using their name, and building rapport to foster customer loyalty.
• Serve as customers' primary point of contact for all UniBank products and services.
• Process a variety of teller and platform transactions quickly and accurately, minimizing errors.
• Cross-sell products and services, making appropriate referrals to other staff members and departments.
• Verify transactions and prove cash drawer upon completion of shifts to ensure compliance with UniBank Standards of Performance Policy.
• Open new accounts, certificates of deposit, and other products offered by the bank; answer customer questions, provide account opening information, and ensure proper paperwork is completed.
• Take consumer loan applications, focusing on cross-selling other bank products and services.
• Retain existing customers and develop new customer relationships.
• Implement and participate in sales strategies, including new products and services.
• Proactively resolve customer complaints.
• Work in a team setting on various projects, including employee contests, sales programs, etc.
• Adhere to established standards, policies, and procedures.
• Deliver strong community visibility by participating in local events and initiatives.
• Perform security functions, including opening and closing bank and vaults, ensuring safety and security of bank grounds.
• Manage cash drawer and complete necessary reconciliations.
• Support business development and outreach as directed by management.

Requirements

• High school diploma or equivalent required; Associates Degree preferred.
• Experience with cash handling, customer service, and sales required.
• Previous experience in retail banking preferred.
• Strong verbal, written, math, customer service, sales, and PC skills.
• Ability to work independently and in a team environment.

Qualifications

• Knowledge of UniBank products and services.
• Understanding of banking regulations and compliance.
• Effective communication and problem-solving skills.
• Ability to manage multiple tasks and priorities.

Skills

• Customer service skills.
• Product knowledge and sales ability.
• Computer literacy, particularly in banking software.
• Attention to detail.
• Teamwork and collaboration.

Benefits

Details about benefits will be provided during the interview process.

Pay

The estimated base hourly rate for this position is $21.00/hr to $25.00/hr. Final hourly offer will be determined based on a particular candidate's unique combination of factors such as skills, education, experience, and certifications.

Schedule

Details about the schedule will be provided during the interview process.