Relationship Banker

Accountabilities

• Customer Service - 80%
• Provide a high level of customer service, including greeting walk-in customers & answering incoming calls.
• Perform paying & receiving functions for customers, such as cashing checks, taking deposits, withdrawals, mortgage, consumer loan & other payments.
• Assist customers with their current account needs, including checking, savings, certificates, & safety deposit boxes.
• Ensure daily cash balances are kept secure & within assigned drawer limits.
• Understand & comply with relevant laws & compliance regulations, such as bank secrecy act, privacy, & funds availability policy.
• Recognize & handle suspicious behavior, making decisions when necessary to consult management.
• Retain/Expand (RE) - 15%
• Successfully retain & expand product & service offerings for existing clients.
• Participate in joint calls with partners & contact clients by phone, mail, email & in person to discuss account relationships.
• Provide recommendations to meet clients’ banking needs, including opening new accounts when needed.
• Recommend policy/procedure enhancements to better serve customers & coworkers.
• Refer clients with lending needs to appropriate team members.
• Achieve personal & team partnership goals based on annual targets.
• Achieve goals set for the Branch & Bank as defined by the bank’s annual organizational objectives.
• Have a thorough understanding of current market trends/conditions.
• Communicate the value of bank products & services effectively to clients or introduce them to experts.
• Other - 5%
• Assess emerging issues & potential liabilities.
• Support the compliance function as needed.
• Assist in other bank activities as requested.
• Promote the AMAZING positive & energetic environment at Profinium by embracing the P3’s & Core Values.

Requirements

• Competencies:
• Customer Oriented
• Attention to Detail
• Oral/Written Communication
• Adaptable
• Problem Solving
• Dependable
• Technology Driven
• Education, Experience & Skills:
• High school Degree or equivalent
• 1-2 years of experience in a community bank OR 1-2 years of experience in a customer service environment
• High numerical aptitude
• Dexterity to count money
• Ability to maintain confidential information
• Skills needed in a typical office environment, including computer skills & utilization of office equipment