Relationship Banker

About the Role

Delivers exceptional experience to customers and prospects with a focus on meeting the financial needs of all areas of our community. Counsels clients, providing needs-based financial solutions, and actively seeks opportunities to expand relationships. Capable of supporting clients in-person or virtually. Works as an active member of the branch office sales/service team, providing support related to day-to-day branch operational activities and financial services.

Responsibilities

• Collaborates as part of the branch team to achieve bank objectives through One Bank/One Team/One Brand discipline.
• Processes customer transactions (checks, deposits, withdrawals, payments, money orders, cashier’s checks, cash advances, wires) efficiently, accurately, and compliantly.
• Balances cash drawer, night deposits, and services the ATM.
• Assists with vault-related and ancillary operational duties.
• Maintains up-to-date knowledge of banking regulations, policies, and procedures to ensure compliance and protect customer and bank assets.
• Maintains working knowledge of the Bank’s consumer deposit, loan product offerings, and business deposit and cash management services.
• Provides exemplary customer service, addressing questions about deposit accounts, loan activity, and fees.
• Researches complex customer concerns using available resources to ensure timely resolution.
• Engages and advises customers in-person or virtually to attract, retain, and grow relationships.
• Assists clients with deposit account and ancillary service selections, opening accounts in a timely manner.
• Counsels clients on consumer financing options and processes and closes consumer loans.
• Demonstrates and educates customers on the Bank’s technology products and services.
• Collaborates with internal partners to connect customers with specialized financial services, including Wealth Management, Cash Management, and Merchant Processing.
• Acts as a banking ambassador in the community by attending events, tabling, and educating the public on financial literacy and the Bank’s products and services.

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree or General Banking Diploma preferred.
• Training in customer service, communication practices, and relationship building and management.
• Minimum of 4-6 years' experience in a related position.

Skills

• Ability to communicate effectively across various channels (face-to-face, email, video conference, text/chat, social media).
• Strong interpersonal and problem-solving skills.
• Sound knowledge of branch transactional tasks and operations.
• Conversant in consumer and business financial products and services.
• Solid consumer lending skills.
• Proficient in the use of various types of technology and software.

Physical Requirements

The physical demands described are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms.
• Occasionally required to stoop, kneel, bend, crouch, and lift up to 50 pounds.
• Regular use of a computer.