Relationship Banker

About the role

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

Responsibilities

• Develop and cultivate long-term client relationships by providing insight, advice, and personalized financial solutions.
• Retain and deepen existing client relationships through cross-selling, establishing new banking relationships, and referring clients to product partners (e.g., Mortgage, Investments, Small Business, Treasury Management, Merchant Services, Private Banking, Wealth Management, Commercial).
• Educate clients on digital solutions, provide account servicing and maintenance, and effectively resolve client servicing issues.
• Process transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.
• Actively participate in community outreach efforts and service with community organizations.
• Market a full range of consumer and small business banking services through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in-house events.
• Maintain well-developed knowledge of all products and services to understand and fulfill client needs.
• Proactively resolve moderate to complex customer maintenance and/or client service problems using available resources.
• Educate clients on emerging technology and digital solutions including mobile, online, and ATM offerings.
• Follow all fraud prevention procedures and attend training to stay up-to-date on evolving fraud tactics.
• Achieve sales and service targets, including loan production, new account production, line of business referrals, and digital banking enrollment.
• Acquire new Community Bank relationships through cultivating a strong referral network and outreach efforts.

Key Competencies

• Culture Leadership:
  • Communication: Applies active listening skills and skillful use of questions to understand the client's situation, needs, and desired outcome(s); adapts communication style and approach to accommodate individual needs and preferences.
  • Collaboration: Seeks, develops, and maintains trusted relationships with others to achieve business goals/objectives; shares knowledge, information, ideas, and suggestions to accomplish mutual goals.
• Execution Leadership:
  • Drive and Execution: Committed to achieving established goals, overcoming obstacles, and continuously learning; focuses on ways to succeed by changing strategies, increasing effort, using varying approaches; leverages opportunities to collaborate with others to achieve results; consistently achieves performance targets.
  • Problem Resolution/Decision-Making: With minimal oversight, seeks to identify what caused an issue; incorporates input from multiple sources to ensure effective action and shared ownership; decisions are sound based on what was known at the time and based on a blend of analysis, wisdom, experience, and judgement.
• Client Leadership:
  • Puts the client at the forefront of everything they do; continually seeks first-hand client information and perspective and uses this insight to shape one's own behaviors and actions; examines implications of decisions and actions from the perspective of the client before acting.

Key Measures of Success

• Execute strategies to improve client retention including cross-selling products and services, proactive personalized outreach, effective resolution of servicing issues, and monitoring client feedback.
• Contribute to the banking center’s financial success by achieving targets for loan production, new account production, line of business referrals, and digital banking enrollment.
• Acquire new Community Bank relationships through cultivating a strong referral network and outreach efforts.

Position Levels

• Relationship Banker
  • Demonstrates ability to handle all transactions, servicing needs, and inquiries upon completion of required training.
  • Must achieve account opening goals, partner referrals, lending, and credit card goals along with completing quality Client Financial Profiles.
• Relationship Banker II
  • Experienced bankers who have successfully completed the requirements of a Relationship Banker, including all new hire training and the Relationship Banker Learning Path within defined timeframes, or bankers with existing experience in a similar role at another financial institution, including NMLS registered.
  • Demonstrates consultative sales skills and strong service levels to build and deepen client relationships.
  • Consistently meets or exceeds account opening and lending goals, credit card goals, partner referrals, and quality Client Financial Profiles.
  • May manage an assigned client portfolio to handle all consumer banking relationship needs.
  • Encouraged to participate in their community through service in a Community Organization, Not-for-Profit volunteer, Business-Related Networking groups, or similar organizations.
  • Completes Relationship Banker Development Program to demonstrate advanced proficiency in role.

Requirements

• Relationship Banker
  • High School diploma or GED Equivalent.
  • Minimum one year relationship-based client consultation and/or consultative sales experience (banking industry a plus).
  • Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered.
• Relationship Banker II
  • High School diploma or GED Equivalent.
  • Minimum one year relationship-based client consultation and/or consultative sales experience.
  • Minimum one year banking experience including deposit/transaction processing, account servicing, new account opening, and consumer lending.
  • Currently registered with the National Mortgage Licensing System and Registry (NMLS) or previously registered and eligible to immediately re-register.

Pay

The salary range for this position is $17.00/Hr. - $29.75/Hr. Final compensation will be determined by location, skills, experience, qualifications, and the career level at which the position is filled.

Benefits

• Competitive compensation with salary and incentive program.
• Medical, dental, and vision insurance.
• 401K retirement plan.
• Continuing education opportunities.
• Employee assistance program.
• Impact Network Groups led by team members passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.