Relationship Banker

About the role

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client‑focused company that is firmly rooted in its core values.

Responsibilities

• Build and strengthen client relationships by delivering personalized financial advice and solutions.
• Understand client needs, provide guidance, and connect clients to the full range of Old National’s products and services to support their financial goals.
• Create a positive client experience through proactive outreach, meaningful conversations, and effective problem resolution.
• Contribute to the success of the banking center by driving relationship growth, supporting team goals, and delivering consistent sales and service execution.
• Be active in the community, building new relationships, deepening existing ones, and enhancing the bank’s reputation.
• Work may be based in a single banking center or support multiple locations within a market.
• Build and grow client relationships by understanding needs and providing personalized financial solutions; proactively engage clients through outreach, follow‑up, and ongoing relationship management.
• Identify opportunities to introduce additional products and services to meet client goals; partner with internal specialists to connect clients to broader capabilities when appropriate.
• Deliver a high‑quality, consistent client experience across all interactions.
• Achieve individual performance goals, including account acquisition, lending, referrals, and digital adoption; consistently execute a consultative sales approach focusing on advice and long‑term relationship value.
• Contribute to overall banking center performance through individual production and team collaboration.
• Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements; follow established procedures to protect clients and the bank, including fraud prevention and risk awareness practices.
• Maintain strong attention to detail in all client interactions and operational activities.
• Collaborate with team members to share best practices and support overall performance.
• Participate in community activities and outreach efforts to build relationships and generate new business.
• Continuously develop skills and knowledge to improve performance and client outcomes.

Pay

The salary range for this position is $17.00/hr. – $29.75/hr. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate’s relevant skills and professional experience, educational qualifications, and geographic location.

Benefits

• Medical, dental, and vision insurance
• 401K plan
• Continuing education opportunities
• Employee assistance program
• Impact Network Groups (team‑member led groups focused on engagement, diversity awareness, and inclusion)

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Experience in banking, retail, sales, or a client‑facing environment
• Demonstrated ability to build relationships and deliver strong client service
• Strong communication and interpersonal skills
• Bilingual proficiency in Spanish preferred but not required
• Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures
• NMLS registered or eligible to register with the National Mortgage Licensing System and Registry
• Role‑specific experience:
  • Relationship Banker: 1+ years in retail, sales, service, or client‑facing experience (banking experience a plus, not required)
  • Relationship Banker II: 1+ years of banking experience with working knowledge of financial products and demonstrated consultative sales and lending capability
• Position Levels: There are two levels of Relationship Banker, progressing from foundational client service and sales skills to advanced relationship management. All levels execute transactions and servicing activities accurately and in compliance with policies and have defined performance goals, including account acquisition, referrals, and client engagement activities. All are expected to collaborate across banking centers as needed, even if they are assigned to a single center. Relationship Bankers are expected to progress from Relationship Banker to Relationship Banker II within approximately 12 months through completion of training, demonstrated capability, and sustained performance. Advancement is based on demonstrated capability, including sales effectiveness, client relationship management, operational execution, and completion of required learning paths and licensing.

Skills

• Client Focus: Builds strong relationships by understanding client needs and delivering relevant solutions.
• Sales & Results Orientation: Takes initiative to achieve goals through proactive outreach and effective client conversations.
• Communication & Collaboration: Communicates clearly and builds positive relationships with clients and team members.
• Execution & Accountability: Delivers accurate, timely work and follows through on commitments.