Relationship Banker

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

About the role

The Relationship Banker builds and strengthens client relationships by delivering personalized financial advice and solutions. This role focuses on understanding client needs, providing guidance, and connecting clients to the full range of Old National’s products and services to support their financial goals. The Relationship Banker creates a positive client experience through proactive outreach, meaningful conversations, and effective problem resolution. This role contributes to the success of the banking center by driving relationship growth, supporting team goals, and delivering consistent sales and service execution. Relationship Bankers are active in their communities, building new relationships, deepening existing ones, and enhancing the bank’s reputation. Positions may be based in a single banking center or support multiple locations within a market.

Responsibilities

• Build and grow client relationships by understanding needs and providing personalized financial solutions.
• Proactively engage clients through outreach, follow-up, and ongoing relationship management.
• Identify opportunities to introduce additional products and services to meet client goals.
• Partner with internal specialists to connect clients to broader capabilities when appropriate.
• Deliver a high-quality, consistent client experience across all interactions.
• Achieve individual performance goals, including account acquisition, lending, referrals, and digital adoption.
• Consistently execute a consultative sales approach, focusing on advice and long-term relationship value.
• Contribute to overall banking center performance through individual production and team collaboration.
• Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
• Follow established procedures to protect clients and the bank, including fraud prevention and risk awareness practices.
• Maintain strong attention to detail in all client interactions and operational activities.
• Collaborate with team members to share best practices and support overall performance.
• Participate in community activities and outreach efforts to build relationships and generate new business.
• Continuously develop skills and knowledge to improve performance and client outcomes.

Key Competencies

• Client Focus: Builds strong relationships by understanding client needs and delivering relevant solutions.
• Sales & Results Orientation: Takes initiative to achieve goals through proactive outreach and effective client conversations.
• Communication & Collaboration: Communicates clearly and builds positive relationships with clients and team members.
• Execution & Accountability: Delivers accurate, timely work and follows through on commitments.

Key Measures of Success

• Achieves individual performance goals, including account growth, lending, referrals, and digital adoption.
• Builds and retains strong client relationships, contributing to overall banking center growth.
• Delivers consistent, high-quality client experience and service outcomes.
• Maintains accuracy and compliance in all operational and transaction activities.

Position Levels

There are two levels of Relationship Banker, progressing from foundational client service and sales skills to advanced relationship management.

• Relationship Banker: Builds foundational skills in client engagement, sales, and banking operations. Focuses on learning how to understand client needs, deliver solutions, and execute sales and service activities with accuracy and consistency. Expected to complete onboarding and learning requirements and demonstrate readiness to progress to Relationship Banker II within approximately 12 months.
  • Learns and applies a consultative approach to client conversations.
  • Builds foundational knowledge of products, services, and systems.
  • Achieves defined performance goals while developing capabilities.
  • Completes required training and licensing milestones within established timeframes.
• Relationship Banker II: A fully proficient role, demonstrating strong consultative sales skills, consistent performance, and the ability to independently manage client relationships and deliver results. Bankers at this level have successfully completed the Relationship Banker learning path or bring equivalent experience and consistently meet or exceed performance expectations.
  • Independently builds and deepens client relationships through needs-based conversations and proactive outreach.
  • Consistently meets or exceeds performance goals across accounts, lending, referrals, and digital adoption.
  • Executes the full sales process with confidence, including cross-selling and partner referrals.
  • Demonstrates strong operational accuracy and adherence to policies and procedures.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience in banking, retail, sales, or a client-facing environment.
• Demonstrated ability to build relationships and deliver strong client service.
• Strong communication and interpersonal skills.
• Bilingual proficiency in Spanish preferred but not required.
• Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
• NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.

Qualifications

• Relationship Banker: 1+ years in retail, sales, service, or client-facing experience (banking experience a plus, not required).
• Relationship Banker II: 1+ years of banking experience with working knowledge of financial products and demonstrated consultative sales and lending capability.

Benefits

• Competitive compensation with salary and incentive program.
• Medical, dental, and vision insurance.
• 401K retirement plan.
• Continuing education opportunities.
• Employee assistance program.
• Impact Network Groups led by team members passionate about driving engagement and building inclusion.

Pay

The salary range for this position is $17.00/hr. - $29.75/hr. Actual salary offers within this range may vary based on factors such as the specific responsibilities of the position, the candidate’s relevant skills and professional experience, educational qualifications, and geographic location.