Relationship Banker

Pay Range: $18.50 - $23.42

About the role

The Relationship Banker delivers high-quality customer service and responsiveness while providing consultative service to ensure both internal and external customer needs are met. This role involves processing moderate to complex transactions accurately, opening and processing new deposit accounts, and handling consumer lending transactions. The Relationship Banker educates customers and cross-sells appropriate products and services, interacting both in person and over the telephone.

Responsibilities

• Processes daily transactions and performs general customer and account servicing duties with accuracy and efficiency, including routine and non-routine teller transactions.
• Performs administrative duties such as maintaining records, preparing reports, daily vault balancing, and completing branch audits while adhering to security measures.
• Provides consultative customer service to identify customer needs and deliver viable solutions, engaging in referral and relationship management.
• Opens all types of deposit accounts and handles consumer lending transactions, including discussing credit reports and credit scores.
• Conducts sales and service calls to existing and potential customers, resolves customer issues, and ensures fulfillment and satisfaction.
• Participates in community events supporting the Community Reinvestment Act (CRA).
• Performs other duties as assigned, including providing guidance and training for other employees.

Requirements

• High School Diploma or equivalent.
• Minimum one year of experience in related banking positions preferred.
• Previous customer service, sales, and consumer lending experience preferred.
• Proficient reading, writing, communication, and mathematical skills.
• Basic knowledge of Decision Pro, Loan-to-Value and Debt-to-Income calculations, and reading credit reports.
• Ability to identify and analyze situations, resolve issues, and make decisions.
• Strong organizational, interpersonal, and customer relations skills.
• Ability to work in a fast-paced, ever-changing environment and collaborate effectively as part of a team.
• Proficient computer skills.

Unique Job Characteristics

Gain a full knowledge of consumer lending in preparation for NMLS Certification under the S.A.F.E. Act of 2008. Familiarity with requirements for approval is preferred but not required.

Physical Requirements

• Communicate effectively with internal and/or external customers.
• Stationary 50% of the time.
• Move about within or between locations.
• Bend, twist, crouch, or squat as needed.
• Move objects up to a maximum of 20 lbs.

Why Work at NBT

• Wellbeing: Generous time-off policies, wellness initiatives, and flexible work arrangements.
• Community Involvement: Opportunities for volunteer service and charitable partnerships to make a positive impact.
• Culture: A supportive workplace where every voice matters, and employees feel connected and valued.
• Career Development: A wide variety of development programs and tools to help you reach your full potential.
• Total Rewards: Competitive compensation, comprehensive benefits, and performance-based incentives.
• Business Stability: A well-established financial institution with over 165 years of stability and growth.

Benefits

Full-Time Employees

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring overall health and well-being.
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans: 401(k) plan with employer matching, optional Roth 401(k), and a pension plan.
• Adoption Assistance: Supporting growing families.
• Tuition Reimbursement: Invest in your education and career growth.
• Employee Assistance Program (EAP): Access to support and resources.
• Pet Insurance: Coverage for your pets.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Part-Time Employees (20+ Hours/Week)

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring overall health and well-being.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

All Part-Time Employees

• Retirement Plans: 401(k) plan with employer matching, optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year.
• Paid Sick and Safe Leave: For health and safety.
• Employee Assistance Program (EAP): Access to support and resources.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.