Relationship Banker

Pay Range: $18.50 - $23.42

About the role

The Relationship Banker delivers high-quality customer service and responsiveness while providing consultative service to ensure both internal and external customer needs are met. This role involves efficient and timely processing of moderate to complex transactions, opening and processing new deposit accounts, and handling consumer lending transactions. The Relationship Banker educates customers and cross-sells appropriate products and services to meet customer needs, interacting both in person and over the telephone.

Responsibilities

• Process daily transactions and perform general customer and account servicing duties with accuracy and efficiency, including routine and non-routine teller transactions in accordance with policy and procedures.
• Perform various administrative duties such as maintaining records, preparing forms and reports, daily vault balancing, and completing branch audits while adhering to security measures to minimize potential losses.
• Provide consultative customer service to understand customer needs and deliver viable solutions, engaging in referral and relationship management to meet established objectives and goals.
• Open all types of deposit accounts and handle consumer lending transactions, including discussing credit reports, credit scores, and other lending-related topics.
• Conduct sales and service calls to existing and potential customers to ensure needs are met and to prospect new sales leads.
• Resolve customer issues and complaints with a high level of responsiveness, ensuring fulfillment and satisfaction through direct action and additional support as needed.
• Participate in community events supporting the Community Reinvestment Act (CRA).
• Perform other duties as assigned, which may include providing guidance and training for other employees.

Requirements

• High School Diploma or equivalent.
• Minimum one year of experience in related banking positions preferred.
• Previous customer service, sales, and consumer lending experience preferred.

Skills

• Proficient reading, writing, communication, and mathematical skills.
• Basic knowledge of Decision Pro, Loan-to-Value and Debt-to-Income calculations, and reading credit reports.
• Ability to identify and analyze situations and information to resolve issues and problems.
• Strong organizational, interpersonal, and customer relations skills, including problem-solving and decision-making.
• Ability to function in a fast-paced, ever-changing environment and work well within a team.
• Proficient computer skills.
• Ability to approach, identify, and engage in in-depth conversations with customers to uncover needs and opportunities.

Unique Job Characteristics

• Gain a full knowledge of consumer lending in preparation for NMLS Certification under the terms of the S.A.F.E. Act of 2008 and become familiar with requirements for approval (ability to obtain NMLS Certification is preferred but not required).

Physical Requirements

• Communicate effectively with internal and/or external customers.
• Stationary 50% of the time.
• Move about within or between locations.
• Bend, twist, crouch, and squat.
• Move objects up to a maximum of 20 lbs.

Benefits

For Full-Time Employees:

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring overall health and well-being.
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans: 401(k) plan with employer matching, optional Roth 401(k), and a pension plan.
• Adoption Assistance: Supporting growing families.
• Tuition Reimbursement: Invest in education and career growth.
• Employee Assistance Program (EAP): Access to support and resources.
• Pet Insurance: For all furry friends.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

For Part-Time Employees Working 20+ Hours/Week:

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring overall health and well-being.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

For All Part-Time Employees:

• Retirement Plans: 401(k) plan with employer matching, optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year.
• Paid Sick and Safe Leave: For health and safety.
• Employee Assistance Program (EAP): Access to support and resources.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Why Work Here

• Wellbeing: Generous time-off policies, wellness initiatives, and flexible work arrangements to support personal and professional thriving.
• Community Involvement: Opportunities for volunteer service and charitable partnerships to make a positive impact beyond the workplace.
• Culture: A workplace where every voice matters, and team members feel empowered, connected, inspired, and valued.
• Career Development: A wide variety of development programs and tools to help reach full potential, regardless of career stage.
• Total Rewards: Competitive compensation, comprehensive benefits, and performance-based incentives to recognize and reward contributions.
• Business Stability: A stable financial institution with over 165 years of experience, evolving processes, and a well-defined growth plan.