Relationship Banker

Pay Range: $18.50 - $25.14

About the role

The Relationship Banker delivers high-quality customer service and responsiveness while providing consultative service to ensure both internal and external customers' needs are met. This role involves processing moderate to complex transactions accurately, opening and processing new deposit accounts, and handling consumer lending transactions. The Relationship Banker educates customers and cross-sells appropriate products and services, interacting both in person and over the telephone.

Responsibilities

• Processes daily transactions and general customer and account servicing duties with accuracy and efficiency, including routine and non-routine teller transactions in accordance with policy and procedures.
• Performs administrative duties such as maintaining records, preparing forms and reports, daily vault balancing, and completing branch audits while adhering to security measures.
• Provides consultative customer service to understand customer needs and deliver viable solutions, engaging in referral and relationship management.
• Opens all types of deposit accounts and handles consumer lending transactions, referring customers to appropriate business partners when necessary.
• Discusses credit reports, credit scores, and lending processes with customers.
• Conducts sales and service calls to existing and potential customers to meet needs and prospect new sales leads.
• Resolves customer issues and complaints with a high level of responsiveness and ensures customer satisfaction.
• Participates in community events supporting the Community Reinvestment Act (CRA).
• Performs other duties as assigned, including providing guidance and training for other employees.

Requirements

• High School Diploma or equivalent.
• Minimum one year of experience in related banking positions preferred.
• Previous customer service, sales, and consumer lending experience preferred.

Skills

• Proficient reading, writing, communication, and mathematical skills.
• Basic knowledge of Decision Pro, Loan-to-Value and Debt-to-Income calculations, and reading credit reports.
• Ability to identify and analyze situations, resolve issues, and make decisions.
• Strong organizational, interpersonal, and customer relations skills.
• Ability to work in a fast-paced, ever-changing environment and as part of a team.
• Proficient computer skills.

Unique Job Characteristics

Gain a full knowledge of consumer lending in preparation for NMLS Certification under the terms of the S.A.F.E. Act of 2008. Familiarity with requirements for approval is preferred but not required.

Physical Requirements

• Communicate effectively with internal and/or external customers.
• Stationary 50% of the time.
• Move about within or between locations.
• Bend, twist, crouch, and squat as needed.
• Move objects up to a maximum of 20 lbs.

Benefits

For Full-Time Employees:

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans: 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan.
• Adoption Assistance.
• Tuition Reimbursement.
• Employee Assistance Program (EAP).
• Pet Insurance.
• Financial and Banking Services benefits and financial planning assistance.

For Part-Time Employees Working 20+ Hours/Week:

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

For All Part-Time Employees:

• Retirement Plans: 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year.
• Paid Sick and Safe Leave.
• Employee Assistance Program (EAP).
• Financial and Banking Services benefits and financial planning assistance.

Why Work Here

• Wellbeing: Generous time-off policies, wellness initiatives, and flexible work arrangements.
• Community Involvement: Opportunities for volunteer service and charitable partnerships.
• Culture: Supportive leadership fostering an environment where every voice matters and team members feel empowered.
• Career Development: A wide variety of development programs and tools to help reach your full potential.
• Total Rewards: Competitive compensation, comprehensive benefits, and performance-based incentives.
• Business Stability: Over 165 years of stability, growth, and a well-defined plan for the future.