Relationship Banker

About the role

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Responsibilities

• Providing an exceptional Financial Center customer experience by handling every customer need from service to sales with passion and enthusiasm.
• Providing customers with a one‑stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing.
• Focusing on customer‑centric conversations to deepen relationships and become a trusted advisor.
• Actively promoting a variety of banking solutions to enhance a customer's service experience and achieve their financial goals.
• Meeting sales expectations that contribute to the growth and success of the financial center.
• Driving proactive sales conversations by engaging in outbound campaign calls, handling inbound contact center inquiries through participation in Fulton Bank's Distributed Work model, scheduling appointments, and actively engaging customers in the lobby as well as during transaction processing.
• Using digital tools to proactively demonstrate digital solutions to customers, with the goal to identify sales opportunities and convert them into tangible outcomes to meet or exceed sales goals.
• Advancing personal knowledge of sales techniques and utilizing the CRM (Customer Relationship Management) system and other resources to foster relationship‑building conversations with customers and to ensure a consistent approach to new customer onboarding and expanding existing relationships.
• Managing risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits.
• Leveraging practical knowledge and understanding of digital solutions and technology to support customers and solve problems.
• May serve as a Notary Public for their financial center.
• May perform other job duties as assigned by the manager.

Requirements

• Education: High School Diploma or equivalent. (