Relationship Banker

About the role

Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and referrals to other lines of business within the bank. Actively identify and fulfill client deposit and borrowing needs, guiding clients through deposit and loan options, opening deposit accounts, and taking loan applications.

Through a consultative approach, provide personalized financial advice that aligns with clients’ short- and long-term goals. Recognize opportunities to deepen relationships with additional products and services and make referrals to bank partners, including mortgage, wealth, private client, and business banking.

Conduct regular outreach to clients and prospects to offer tailored financial solutions. Support a high-performing culture by coaching associates on sales, referrals, products, and services as needed.

Responsible for supporting the teller line to minimize customer wait time, including processing financial transactions as needed. Deliver excellent client experiences consistently and promptly resolve client issues. Enhance individual knowledge by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. Assist in conducting and participating in meetings to promote sales, product knowledge, and customer service. Assist banking center management with on-the-job training of new associates and dual control vault responsibilities. Stay informed of all operational updates and changes to ensure compliance with current guidelines.

Responsibilities

• Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions (deposit accounts, loans, lines of credit, and referrals).
• Identify and fulfill client deposit and borrowing needs, guiding clients through deposit and loan options, opening accounts, and taking loan applications.
• Provide personalized financial advice aligned with clients’ short- and long-term goals.
• Recognize opportunities to deepen client relationships and make referrals to mortgage, wealth, private client, and business banking partners.
• Conduct proactive client outreach to offer tailored financial solutions.
• Support a high-performing culture by coaching associates on sales, referrals, products, and services.
• Assist the teller line to minimize customer wait time, including processing financial transactions as needed.
• Deliver excellent client experiences and promptly resolve client issues.
• Attend sales, service, and product knowledge meetings, training classes, and web-based learning to enhance expertise.
• Ensure compliance with bank regulations, policies, procedures, risk management, and internal controls.
• Assist in meetings to promote sales, product knowledge, and customer service.
• Support on-the-job training of new associates and dual control vault responsibilities.
• Stay informed of operational updates and changes to maintain compliance.
• Perform all other job-related duties as assigned.

Requirements

• High school diploma or GED.
• 2–5 years of experience as a Universal Banker or Teller.
• Proficiency with Microsoft Office Suite and Salesforce.

This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including a background credit check.

About Us

First Horizon Corporation is a leading regional financial services company dedicated to helping clients, communities, and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The company offers commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefits

• Medical with wellness incentives, dental, and vision coverage.
• HSA with company match.
• Maternity and parental leave.
• Tuition reimbursement.
• Mentor program.
• 401(k) with 6% company match.

Additional benefits available at FirstHorizon.com.