Relationship Banker

About the role

As a Relationship Banker, you will serve as a trusted advisor, engaging clients in meaningful, consultative conversations to understand their financial goals and align on solutions that meet their needs. This role emphasizes deepening client relationships through excellent service, personalized advice, and proactive sales while supporting the banking center’s overall sales goals. You will perform the most complex assignments within the banking center.

Responsibilities

• Sales and Business Development
  • Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans and lines of credit, and referrals to other lines of business within the Bank.
  • Actively identify and fulfill client deposit and borrowing needs, guiding clients through deposit and loan options, opening deposit accounts, and taking loan applications.
  • Provide personalized financial advice that aligns with clients’ short- and long-term goals using a deep understanding of the bank’s products and services.
  • Recognize opportunities to deepen relationships with additional products and services and make referrals to bank partners, including mortgage, wealth, private client, and business banking.
  • Conduct regular outreach calls to clients and prospects to offer tailored financial solutions.
  • Support a high-performing culture by coaching associates on sales, referrals, products, and services as needed.
• Client Experience
  • Support the teller line to minimize customer wait time, including processing financial transactions as needed.
  • Deliver excellent client experiences consistently and resolve client issues promptly and effectively.
  • Enhance individual knowledge by attending sales, service, product knowledge meetings, training classes, and web-based learning.
• Compliance and Risk Management
  • Ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
• Operational Efficiency
  • Assist in conducting meetings to promote sales, product knowledge, and customer service.
  • Assist the Banking Center Manager with training personnel and providing on-the-job training for new associates.
  • Assist with dual control vault responsibilities and audit controls.
  • Stay informed of all operational updates and changes to ensure compliance with current guidelines.
  • Perform all other job-related duties as assigned.

Requirements

• High school diploma or general education degree (GED).
• 5+ years of relevant experience.
• Bilingual in English and Spanish and/or Vietnamese (strongly preferred).
• Proficiency with Microsoft Office Suite and Salesforce.

This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including passing a background credit check.

About Us

First Horizon Corporation is a leading regional financial services company dedicated to helping clients, communities, and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefits

• Medical, dental, and vision coverage with wellness incentives.
• HSA with company match.
• Maternity and parental leave.
• Tuition reimbursement.
• Mentor program.
• 401(k) with 6% company match.