Relationship Banker

Position Summary

The Relationship Banker is responsible for delivering exceptional customer service while performing a variety of banking functions. This role combines teller and personal banker responsibilities to provide a seamless customer experience.

Essential Duties And Responsibilities

• Greet customers and provide prompt, courteous service.
• Process routine banking transactions including deposits, withdrawals, and payments.
• Open new deposit accounts and related services and assist customers with account maintenance.
• Educate customers on digital banking tools and services.
• Support FGB sponsored Financial Foundations efforts to promote financial education in the communities we serve.
• Identify customer needs and refer to appropriate banking solutions.
• Maintain compliance with bank policies and procedures.
• Support branch sales goals through proactive customer engagement.
• Assist with branch operations and administrative tasks as needed.
• Adhere to BSA/AML policy and all other bank policies.

Minimum Qualifications (Education, Experience, Skills)

• A high school diploma or equivalent required; college coursework preferred.
• 1 year of customer service experience required.
• 6 months of cash handling experience required.
• Previous banking experience strongly preferred.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Proficiency in basic computer applications and banking systems.
• Detail-oriented with strong organizational skills.

Physical Demands and Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• While performing the duties of this position, the employee is regularly required to talk and hear.
• The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls.
• The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.