Relationship Banker

About the role

The Relationship Banker at FGB is responsible for delivering exceptional customer service while performing a variety of banking functions. This role combines teller and personal banker responsibilities to provide a seamless customer experience.

Responsibilities

• Greet customers and provide prompt, courteous service.
• Process routine banking transactions including deposits, withdrawals, and payments.
• Open new deposit accounts and related services and assist customers with account maintenance.
• Educate customers on digital banking tools and services.
• Support FGB sponsored Financial Foundations efforts to promote financial education in the communities we serve.
• Identify customer needs and refer to appropriate banking solutions.
• Maintain compliance with bank policies and procedures.
• Support branch sales goals through proactive customer engagement.
• Assist with branch operations and administrative tasks as needed.
• Adhere to BSA/AML policy and all other bank policies.

Requirements

• High school diploma or equivalent required; college coursework preferred.
• 1 year of customer service experience required.
• 6 months of cash handling experience required.
• Previous banking strongly preferred.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Proficiency in basic computer applications and banking systems.
• Detail-oriented with strong organizational skills.
• Bilingual Preferred

Qualifications

• Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Skills

• Excellent customer service skills.
• Effective communication and interpersonal skills.
• Proactive problem-solving abilities.
• Organizational and time management skills.
• Basic computer literacy and proficiency in banking systems.

Benefits

• Medical, dental, vision, and basic life/AD&D insurance.
• Paid holidays, paid vacation and sick leave.
• Tuition reimbursement program.
• 401(k).
• Section 125 cafeteria plan.
• The opportunity to earn FGB stock grants.

Pay

Compensation is commensurate with experience.

Schedule

Full-time schedule is available.