Relationship Banker

Primary office location: 1424 East Grandview Blvd., Erie, Pennsylvania 16504.

About the role

This position develops proficiency in basic consumer banking transactions, account servicing, and lending. The incumbent executes branch leads at the direction of the Manager, handles all customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The role adheres to FNB policies, procedures, strategies, and Core Values and may require working at various locations within the market.

Responsibilities

• Promote the sales process by greeting customers, identifying service and product needs, leveraging sales leads, and making outbound calls.
• Make appropriate recommendations for selling and cross-selling Bank products and services.
• Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
• Incorporate FNB digital products and services into customer interactions.
• Use FNB-approved branch technology to input and maintain data quality for referrals, customers, and applicants.
• Manage the completion and lifecycle of all new and existing customer relationships according to consumer bank standards.
• Perform routine operational duties, including traditional teller transactions and other tasks following established policies and procedures.
• Act as a risk manager by understanding, reporting, responding to, managing, and monitoring daily risks as required by F.N.B. Corporation’s risk management program.
• Adhere to regulatory laws and guidelines to ensure compliance.
• Perform other related duties and projects as assigned.

Requirements

• High School diploma or GED.
• No prior job-related experience required.

Skills

• Excellent customer service skills.
• Excellent communication skills, both written and verbal.
• Strong organizational, analytical, and interpersonal skills.
• Detail-oriented.
• Proficient with personal computers and job-related software:
  • MS Word – Basic Level.
  • MS Excel – Intermediate Level.
  • MS PowerPoint – Basic Level.
• Knowledge of banking policies, procedures, consumer products, and services.
• Sales and customer service skills.

Licensures/Certifications

• Nationwide Mortgage Licensing System and Registry Identifier preferred; will be required.