Relationship Banker

Overview

Since 1973, East West Bank has served as a pathway to success, operating over 110 locations across the U.S. and Asia. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific, focusing on real estate, entertainment and media, private equity and venture capital, and high-tech sectors.

Responsibilities

• Achieve quarterly and annual team/branch sales goals: C&I, CRE, SBA, mortgage, treasury management, deposits, wealth management investment products, international deposits/wires, and other commercial and consumer products
• Source and develop loans including but not limited to HELOC, Residential Loan and Commercial Loan
• MLO position only: Comply with annual renewals and all regulations for MLO; understand the interest rates, financing, and calculations to better service potential mortgage customers
• Maintain a thorough knowledge of the bank’s deposit, loan and ancillary products and an understanding of the qualifications required
• Aid customers with financial needs such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers and foreign currency exchange
• Highly motivated self-starter with a strong work ethic and focus on results with clients’ best interest in mind
• Apply strong critical thinking and problem-solving skills to meet clients’ needs
• Engage and partner with team members and other lines of business to offer most appropriate products to customers based on customers’ need
• Communicate effectively and confidently while engaging with clients
• Able to learn products, services, and technologies quickly and educate customers on conducting banking transactions online, via mobile app and self-service portals
• Expert in using digital resources and technologies to optimize clients’ digital banking experience
• Strong desire and ability to influence, educate, and connect customers to technology
• Perform other duties as assigned

Qualifications

• High school diploma or general education degree (GED) required; Bachelor’s degree preferred
• 2+ years of customer service, teller, sales experience, and MLO experience within the banking and/or financial service industry highly preferred
• Strong working knowledge of branch operations
• Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships, and delivering results
• Professional and thorough, with strong follow-up skills
• Able to adapt to new process and technologies quickly
• Strong familiarity and fluency with branch technology, mobile and online banking platforms
• Strong problem-solving, decision-making, and customer-service skills

Compensation

The base pay range for this position is USD $24.00/Hr. - USD $25.50/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.