Relationship Banker

Applications will be accepted until the Relationship Banker position at the Roseau, Minnesota Border Bank is filled.

About the role

As a Relationship Banker you will provide exceptional customer experience, assist with new deposit accounts, educate customers and prospects on appropriate products, assist on the teller line, and support the overall growth efforts of the bank. The Relationship Banker will assist customers with all teller functions and will need to understand related compliance regulations related to applicable bank services.

Responsibilities

• Knowledgeable about and educate customers on additional banking products and services such as Checking and Savings Accounts, Certificates of Deposit, IRAs, Debit Cards and Electronic Banking.
• Always prioritize the customer's best interest in sales related activities.
• Create an exceptional customer experience from start to finish.
• Be familiar with other products the bank offers and actively build partnerships with those who sell them.
• Refer customers to the appropriate department/individual for products outside of Retail and establish deposit relationships to compliment customers of other parts of the bank.
• Be an expert in digital banking, guiding customers to maximize the accessibility and convenience of their account with these tools.
• Demonstrate flexibility and willingness to learn additional functions to meet business and customer needs.
• Complete all account establishment and servicing in accordance with bank policy and procedure.
• Demonstrate accuracy and attention to detail in all operational duties.
• Perform paying and receiving functions for customers, including deposits, withdrawals, transfer requests, and the sale of monetary instruments.
• Understand and comply with related laws and compliance regulations (e.g., Bank Secrecy Act, Privacy, Funds Availability) and follow bank-wide policies and procedures.
• Ensure accuracy in cash counting, keep cash drawer in balance within assigned limits, and keep it secure at all times.
• Assist in running branch capture/proof and adhere to the appropriate daily schedule for completion.
• Maintain branch equipment and report any issues to supervisor.
• Fill/balance the ATM, process night and mail deposits, and handle currency exchange.

Requirements

High School diploma or equivalent. Prefer 2-3 years customer service/sales experience.

Benefits

• Paid Time Off & Paid Holidays
• Childbirth Recovery Leave & Parental Leave
• Health, Dental, & Vision Insurance
• Flexible Spending Account
• HSA + Employer Contribution
• 401(k) + Employer Match
• Bank paid Life Insurance & Long-Term Disability
• Employee Assistance Programs (EAP)
• Education Assistance
• And more!

Schedule

Shift