Relationship Banker

Applications will be accepted until the position is filled.

About the role

As a Relationship Banker, you will provide exceptional customer experience, assist with new deposit accounts, educate customers and prospects on appropriate products, assist on the teller line, and support the overall growth efforts of the bank. You will assist customers with all teller functions and need to understand related compliance regulations for applicable bank services.

Responsibilities

• Educate customers on additional banking products and services such as Checking and Savings Accounts, Certificates of Deposit, IRAs, Debit Cards, and Electronic Banking, always prioritizing the customer's best interest.
• Create an exceptional customer experience from start to finish.
• Be familiar with other bank products and actively build partnerships with those who sell them; refer customers to the appropriate department for products outside of Retail.
• Establish deposit relationships to complement customers of other parts of the bank.
• Be an expert in digital banking, guiding customers to maximize accessibility and convenience.
• Demonstrate flexibility and willingness to learn additional functions to meet business and customer needs.
• Complete all account establishment and servicing in accordance with bank policy and procedure.
• Demonstrate accuracy and attention to detail in all operational duties.
• Perform paying and receiving functions for customers, including deposits, withdrawals, transfer requests, and the sale of monetary instruments.
• Understand and comply with related laws and compliance regulations (e.g., Bank Secrecy Act, Privacy, Funds Availability) and follow bank-wide policies and procedures.
• Ensure accuracy in cash counting, maintain a balanced cash drawer within assigned limits, and keep cash secure at all times.
• Assist in running branch capture/proof and adhere to the appropriate daily schedule for completion.
• Perform other duties such as maintaining branch equipment, reporting issues to supervisor, filling/balancing the ATM, processing night and mail deposits, and currency exchange.

Requirements

• High School diploma or equivalent.
• 2-3 years of customer service/sales experience preferred.

Benefits

• Paid Time Off & Paid Holidays
• Childbirth Recovery Leave & Parental Leave
• Health, Dental, & Vision Insurance
• Flexible Spending Account
• HSA + Employer Contribution
• 401(k) + Employer Match
• Bank-paid Life Insurance & Long-Term Disability
• Employee Assistance Programs (EAP)
• Education Assistance
• And more!