Relationship Banker

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day. Our commitment to being an inclusive workplace supports attracting and developing exceptional talent, while fostering physical, emotional, and financial wellness for our teammates.

This position is open for the entire market, with the specific Financial Center location determined by business needs. Training will occur at one financial center, followed by potential relocation to another location within a reasonable commuting distance of your home, as permitted by applicable law.

About the role

This role engages clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATMs. You will process cash transactions accurately and efficiently while having deep conversations with clients to understand their financial and life priorities, connecting them to solutions that meet their goals.

Responsibilities

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet financial needs.
• Follow established processes and guidelines to ensure compliance with all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience and manage cash responsibilities.

Requirements

• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results.
• Collaborates effectively to build and nurture strong relationships.
• Passionate about delivering an experience that improves clients’ financial lives.
• Confident in identifying solutions for new and existing clients based on their needs.
• Effective communicator, comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confident in educating clients on self-service technologies (e.g., ATM, online banking, mobile banking).
• Strong critical thinking and problem-solving skills to meet clients’ needs.
• Adheres to established processes and guidelines in daily activities.
• Efficiently manages time and capacity while acting in the best interest of the client.
• Flexible to work weekends and/or extended hours as needed.

Qualifications

• High School Diploma, GED, or equivalent (required).
• Experience in financial services and knowledge of industry products and solutions (desired).
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals (desired).
• Six months of cash handling experience (desired).
• Bachelor’s Degree or business-relevant Associate’s Degree (e.g., business management, business administration, or finance) (desired).

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience
• Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Schedule

• 1st shift (United States of America)
• 40 hours per week