Relationship Banker

About the role

The Relationship Banker will primarily focus on product sales and exceptional customer service. The associate develops new customer relationships and strengthens existing relationships by ensuring each customer knows and offers appropriate products and services to meet their existing and future financial needs. The Relationship Banker provides expert product advice, clear and concise directions on using self-service banking solutions, transacts business accurately, and provides account servicing and problem resolution per established procedures and regulations.

Responsibilities

• Contribute to achieving branch sales goals through a consultative sales approach with new and existing customers, following the sales process defined in the CFB Retail Sales Playbook.
• Through discovery conversations, identify and uncover the customer's financial needs and offer appropriate solutions as Arvest strives to provide a seamless, one-stop shopping experience.
• Refer qualified customers to specialized sales forces.
• Proactively make outbound calls to generate sales to strengthen further the customer relationship and/or begin customer relationships.
• Identify opportunities to sell consumer loans, accept consumer loan applications, and facilitate loan closings.
• Work effectively with the centralized underwriting department.
• Deliver consistent, exceptional customer service by acknowledging every customer promptly, smiling and greeting each customer, introducing yourself, using eye contact, and thanking the customer.
• Acknowledge customer complaints and follow the established complaint process to ensure customer satisfaction.
• Opens and processes simple, moderately, or highly complex deposit accounts.
• Answer and assist customers' questions and concerns, including, but not limited to, helping customers with deposit risk management and day-to-day banking business.
• Maintain in-depth knowledge of products and services, including digital services and delivery options.
• Support customer usage of products and services that will provide the services they need in the manner most convenient for them.
• Maintain in-depth knowledge of competitors’ products, practices, facilities, and prices to sell bank products effectively.
• Participate in branch promotions and marketing initiatives as directed.
• Use sound judgment in applying bank standards, policies, and procedures regarding customers.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties.

Requirements

• High School Diploma or General Education Degree (GED) required.
• Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
• Demonstrated sales and customer service experience preferred.
• Financial service provider experience preferred.
• College degree preferred for Level 3.

Qualifications

• Level 1: High School Diploma or GED required. Current NMLS SAFE Act Registration or the ability to be registered within 30 days required. Demonstrated sales and customer service experience preferred. Financial service provider experience preferred. College degree preferred.
• Level 2: High School Diploma or GED required. Achievement of defined competencies of Level 1 required. Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
• Level 3: High School Diploma or GED required. Successful achievement of defined competencies of Level 2 or relevant related experience required. Current NMLS SAFE Act Registration or the ability to be registered within 30 days required. Relevant military experience is considered for veterans and transitioning service members.

Skills

• Product knowledge and expertise.
• Customer service skills.
• Consultative sales approach.
• Outbound calling skills.
• Loan application and facilitation.
• Compliance with bank policies and regulations.

Benefits

Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits.

Pay

Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience.

Schedule

Position is based at 201 Robert S. Kerr, Oklahoma City, OK 73102. Position requires availability Monday through Friday 8:30 AM to 5:30 PM and rotating Saturdays 8:30 AM to 1:30 PM.

Qualifications

• Regular attendance is an essential function of the job.
• The associate must be able to travel occasionally within the US, possibly overnight.

Physical Demands

Regular attendance is an essential function of the job. The associate must be able to travel occasionally within the US, possibly overnight. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.