Relationship Banker, Abington-Washington St, Abington, MA

About the role

The Difference You Make
As a Relationship Banker, you serve as a trusted advisor to customers, focusing on building strong, long-lasting relationships by understanding their financial needs and goals. This role involves providing tailored solutions for banking, lending, and investment products while delivering exceptional customer service.

Responsibilities

• Proactively engage with customers to identify opportunities for cross-selling services, resolving issues, and educating them on digital banking tools.
• Collaborate with other team members to drive branch sales targets and contribute to the overall success of the bank.
• Enhance customer satisfaction and loyalty while supporting the bank's growth objectives.
• Achieve or exceed sales targets by actively promoting and effectively cross-selling various banking products and services to existing and prospective customers.
• Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.
• Proactively prospect for new clients through internal and outbound interactions such as: networking, referrals, lead calling, portfolio management, and community engagement.
• Ensure the financial needs of the customer are met, including transactional, servicing, and product needs.
• Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
• Foster customer loyalty by addressing concerns and providing timely resolutions.
• Engage customers through digital platforms to enhance customer interactions and educate them on self-service options.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
• Collaborate with team members and partners to achieve branch goals and drive overall performance.

Qualifications

• 3+ Years Experience selling products and/or services in an incentive-based environment
• 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results
• 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role. District Executive, District Operations Manager and Region President endorsement of performance
• 12+ Months Customer service experience within a high volume, fast paced and constantly changing environment
• Established relationship-building skills with a focus on customer experience and loyalty
• Excellent customer service skills and a passion for helping others
• Proven track record in sales and cross-selling products and services
• Ability to work collaboratively in a team-oriented environment
• Excellent communication, consultative and influence skills both verbal and written
• Ability to display a credible, trustworthy, and professional image at all times
• Proficient in using digital tools and technology to enhance customer engagement
• Ability to follow directions, policies, and procedures
• Ability to identify and escalate concerns of risk to appropriate channels
• Ability to work in a fast-paced environment and manage multiple priorities
• Computer proficiency and basic math skills
• Ability to work branch hours, which can include weekends and evenings

Skills

• Strong interpersonal and communication skills
• Ability to build and maintain strong client relationships
• Knowledge of banking products and services
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office products

Benefits

We offer a comprehensive benefits package that includes:

• Competitive base pay
• Health insurance
• Pension plan
• Retirement savings plan
• Flexible spending accounts
• Life insurance
• Disability insurance
• Employee assistance program
• Training and development programs
• Wellness programs
• Flexible work arrangements
• Generous paid time off

Pay

The base pay range for this position is $38,250.00 USD to $61,000.00 USD annually.

Schedule

Branch hours, which can include weekends and evenings.