Relationship Banker 1 - Simi Valley Main - Simi Valley, CA (30 hrs)

About the role

Relationship Bankers at U.S. Bank build and foster relationships with customers through proactive outreach and follow up. They engage customers via multiple channels including in-person, by appointment, and virtually, providing the best possible counsel while adapting a digital-first mindset.

Responsibilities

• Build and foster relationships with clients through proactive outreach and follow up
• Engage and communicate with clients effectively
• Identify solutions for new and existing clients based on their needs
• Develop collaborative partnerships with branch team members and partners
• Open new consumer and business accounts, complete service requests, and submit credit applications
• Proactively educate clients on emerging and self-service digital products and services
• Leverage available resources and technologies to optimize the client experience

Requirements

• High school diploma or equivalent
• Typically less than four years of job-related retail banking experience or a combination of experience and commensurate training
• Proven ability to build and foster relationships with clients
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems
• Proven customer service and interpersonal skills
• Experience with using and demonstrating digital products and self-service technologies
• Demonstrated basic level of proficiency in making appropriate recommendations

Qualifications

• NMLS registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z

Skills

• Ability to explore and identify a customer’s true needs
• Leverage a digital first mindset

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law