Relationship Banker 1- Murfreesboro TN West side

About the role

Relationship Bankers at U.S. Bank build and maintain client relationships through in‑person, appointment‑based, and virtual interactions. The role emphasizes a digital‑first mindset, providing counsel, educating customers on deposit and loan products, and recommending solutions tailored to each client’s goals and needs.

Responsibilities

• Engage customers across multiple channels (in‑person, appointments, virtual) to provide personalized banking counsel.
• Build trust by assessing and attending to customers’ banking needs and preferences.
• Obtain and process customer and account information accurately.
• Demonstrate and educate clients on available deposit, loan, and digital products and services.
• Recommend solutions based on each customer’s unique goals and needs.
• Proactively outreach and follow up with clients to understand their financial needs and channel preferences.
• Identify and present appropriate solutions for new and existing clients.
• Maintain working knowledge of consumer and business banking products, including digital offerings.
• Provide a consistent, optimal client experience, including greeting clients and processing basic transactions.
• Develop collaborative partnerships with branch team members and partners to best serve clients.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Educate clients on emerging self‑service digital products and services.
• Leverage available resources and technologies to optimize the client experience and ensure operational excellence and accuracy.
• Maintain required National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act and Regulation Z, including background and credit checks.

Basic Qualifications

• High school diploma or equivalent.
• Typically less than four years of retail banking experience, or a combination of experience and commensurate training.

Preferred Skills/Experience

• Proven ability to build and foster relationships with clients through proactive outreach and follow‑up.
• Effective engagement and communication with clients.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Strong customer service and interpersonal skills.
• Experience using and demonstrating digital products and self‑service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital‑first mindset.
• Basic proficiency in making appropriate product recommendations that meet customer needs both reactively and proactively.
• Experience in the financial services industry (preferred).

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (two to five weeks depending on salary grade and tenure)
• Up to 11 paid holidays
• Adoption assistance
• Sick and Safe Leave accruals (one hour for every 30 hours worked, up to 80 hours per calendar year, unless otherwise provided by law)

Pay Range

$20.25 – $24.75 (hourly), with additional incentive and recognition programs, equity stock purchase, 401(k) contributions, and pension eligibility as applicable.