Relationship Associate, Loan Operations

About the role

Support the business customer segment through deposit and lending transaction processing, loan closing documentation support, and other business customer needs to be identified. Develop and maintain a strong working relationship with peers, customers, and lending staff. This is a customer facing role.

Key Accountabilities

• Greeting and assisting customers
• Facilitating customer research and corrections
• Processing loan payments, advances, and maintenance
• Origination and maintenance of Commercial deposit accounts
• Real Estate service form assistance
• Loan system workflow assistance
• Loan tracking tasks
• Loan document review
• Loan closing assistance
• Complex loan processing (i.e., Construction Draws, Floor plans)
• Provide Operational support to lending staff

Qualifications

• Minimum two years’ experience in the banking industry
• Strong client service background and skills
• Demonstrated ability to handle confidential and sensitive information
• Demonstrated written and exceptional interpersonal communication on telephone and personally when greeting clients/prospects/vendors
• Exceptional attention to detail
• High school diploma or GED

Benefits

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

To learn more about FNBO benefits, visit here.