Relationship and Operations Associate

About the Role

Deliver ongoing client service and support that strengthens relationships and enhances the overall client experience. Partner with advisors as the primary operational resource to determine and complete actions required to open new accounts and maintain existing accounts accurately and on time. Build familiarity with the advisor’s book of business while managing time effectively and developing new competencies to support efficient, compliant operations.

Responsibilities

• Provide white‑glove communication to clients and advisors through phone, email, and meetings; serve as a professional point of contact with custodians and ensure compliance with periodic client review requirements.
• Prepare and process paperwork for new accounts, cashiering, transfers, and account maintenance requests; take ownership of asset transfers to ensure seamless and timely completion.
• Execute accurate money movements per advisor or client requests while maintaining documentation and compliance standards.
• Maintain accurate and complete client information in firm databases and systems; update client records promptly and ensure information integrity across platforms.
• Follow established guidelines to achieve goals and deliverables in collaboration with leaders and stakeholders; set and meet project expectations, delegate tasks appropriately, and track progress to completion.
• Assist in developing procedures that increase accuracy and streamline operational steps; identify opportunities to simplify workflows and enhance consistency.
• Perform additional tasks, duties, and responsibilities as needed or assigned by leadership to support departmental and organizational objectives.

Requirements

• Bachelor’s degree in Business Administration, Accounting, Finance, or related field preferred.
• Minimum of one year of experience in financial services or banking preferred.
• Knowledge of financial advisor office tools such as Orion, Goldmine, Redtail, or Salesforce preferred.
• Proficiency in Microsoft Office, including Word, Access, Excel, and Outlook required.
• Strong research and problem‑solving skills.
• Exceptional attention to detail.
• Ability to compile statistics and reports accurately.
• Excellent planning, organizational, project management, and time management skills.
• Ability to manage multiple projects with precision.
• Strong written and verbal communication skills.
• Curiosity and natural desire to learn (preferred).
• Desire for continual personal and professional growth (preferred).

Pay

Starting annual base salary between $55,000 – $60,000, with variable compensation potential (bonus).

Benefits

• 401(k) with company contribution
• Paid time off and parental leave
• Medical, dental, and vision insurance
• Health Savings Accounts and Flexible Spending Accounts
• Life and AD&D insurance
• Short‑ and long‑term disability coverage
• Work/life benefits and holistic wellbeing programs
• Fast‑paced, collaborative, innovative culture focused on healthy living