Relationship and Operations Associate

About the role

Deliver ongoing client service and support that strengthens relationships and enhances the overall client experience. Partner with advisors as the primary operational resource to determine and complete actions required to open new accounts and maintain existing accounts accurately and on time. Build familiarity with the advisor’s book of business while managing time effectively and developing new competencies to support efficient, compliant operations.

Responsibilities

• Provide white-glove communication to clients and advisors through phone, email, and meetings.
• Serve as a professional point of contact with custodians and ensure compliance with periodic client review requirements.
• Prepare and process paperwork for new accounts, cashiering, transfers, and account maintenance requests.
• Take ownership of asset transfers to ensure seamless and timely completion.
• Execute accurate money movements per advisor or client requests while maintaining documentation and compliance standards.
• Support the end-to-end financial planning process by preparing client information and planning deliverables for advisor review.
• Accurately enter and own client financial data within financial planning software and supporting spreadsheets.
• Generate financial analyses, reports, and draft financial plans to support advisor recommendations and client meetings.
• Maintain accurate and complete client information in firm databases and systems.
• Update client records promptly and ensure information integrity across platforms.
• Follow established guidelines to achieve goals and deliverables in collaboration with leaders and stakeholders.
• Set and meet project expectations with team members, delegate tasks appropriately, and track progress to completion.
• Assist in developing procedures that increase accuracy and streamline operations steps.
• Identify opportunities to simplify workflows and enhance consistency.
• Perform additional tasks, duties, and responsibilities as needed or assigned by leadership to support departmental and organizational objectives.

Requirements

• Bachelor’s degree in Business Administration, Accounting, Finance, or related field preferred.
• Minimum of one year of experience in financial services or banking preferred.
• Knowledge of financial advisor office tools such as Orion, Goldmine, Redtail, or Salesforce preferred.
• Proficiency in Microsoft Office, including Word, Access, Excel, and Outlook required.
• Strong research and problem-solving skills required.
• Exceptional attention to detail required.
• Curiosity and natural desire to learn preferred.
• Ability to compile statistics and reports accurately required.
• Excellent planning, organizational, project management, and time management skills required.
• Ability to manage multiple projects with precision required.
• Strong written and verbal communication skills required.
• Desire for continual personal and professional growth preferred.

Pay

Starting annual base salary between $55,000 - $67,500.

Benefits

• Variable compensation potential (Bonus and/or commissions).
• 401(k) with company contribution.
• Paid time off (PTO).
• Parental Leave.
• Sabbatical Leave.
• Medical, Dental, and Vision insurance.
• Health Savings Accounts and Flexible Spending Accounts.
• Life and AD&D Insurance.
• Short and Long-Term Disability.
• Work/Life Benefits and Holistic Wellbeing Programs.