Rehousing Case Manager

About the role

The Rehousing Case Manager (RHCM) provides housing-focused case management for shelter guests, providing access to resources as needed, completing required assessments and paperwork, and ensuring each guest has a goal plan and identified path towards housing.

Responsibilities

• Schedule and meet with new guests within 72 hours of their arrival in shelter.
• Meet with guests a minimum of twice monthly.
• Complete all required paperwork and assessments, including but not limited to HMIS, VI-SPDAT, ASSM, etc.
• Complete HMIS and One Home training.
• Complete case notes and required documentation within 24 hours of each meeting with guests.
• Collaborate with Rehousing Manager, Housing Navigator, Continued Care Staff, and Behavioral Health and Wellness team members to assist guests in growing stability.
• Accompany shelter guests to medical, mental health, dental, court, housing, etc. appointments as necessary.
• Provide appropriate resources and support for guests, based on their individual needs, including but not limited to helping them access additional resources outside of TDP.
• Aid guests with benefits applications, updates, and navigation.
• Participate in client conferencing with rehousing team and/or behavioral health staff in order to best meet the needs of clients.
• Work with clients on creating and maintaining a budget and improve income.
• Help guests enroll in RTD’s LiVE program and administer bus tickets.
• Attend weekly team meetings, quarterly all-staff meetings, and any additional mandatory trainings.
• Ensure all guests receive a warm handoff to housing navigation and again into continued care when they progress along their housing journey.
• Maintain a flexible schedule, including some evening and weekend hours, to best meet the needs of guests.
• Plan and facilitate or co-facilitate any housing-focused programming or workshops as required.
• Have a valid driver's license and pass a motor vehicles record check. This position may require company vehicle to be driven.
• Other program-related tasks as assigned.

Qualifications

• Preferred Qualifications: Degree in relevant field (human services, social work, marketing/communications, human resources, finance, nonprofit management, etc.), Lived experience relevant to, or shared identities, with those The Delores Project serves, Lived or work experience with people who have been victims of trauma, those with mental health challenges, substance use disorders, those with traumatic brain injuries, and/ or disabilities, High emotional intelligence and self-awareness, Commitment to TDP’s Principles of Care, Cultural humility, Teamwork & Collaboration, Critical thinking & Problem Solving.

Skills

• Active listening & curiosity, Conflict resolution & deescalation, Care coordination & collaboration, Advocacy, Client-centered & non-judgmental, Adherence to professional documentation standards, Resource navigation.

Benefits

• 13 paid holidays, birthday pay, generous Paid Time Off, medical/ dental/ vision/ life/ mental health insurance, an optional flex-spending account, free RTD Ecopass, and an optional Simple IRA/Roth IRA with a 3% employer match.
• Plus receive $150 signing bonus before your first paycheck.

Pay

$26.44 per hour, $55,000 annually.

Schedule

Schedule flexibility based on the needs of the role/ team/ organization, including some evening and weekend hours when necessary and the ability to attend quarterly all-staff meetings on Saturday mornings.