Rehash Manager

About the role

The Rehash Manager builds and leads Veridian's rehash function from the ground up. Rehash is the disciplined re-engagement of previous leads and unsold opportunities — customers who took an appointment or estimate but did not move forward — to bring them back into the sales pipeline. This is a build-from-scratch role: you'll stand up the department's process, tools, scripts, and reporting, while personally doing the rehash work as we grow.

You reengage customers by phone from our Dallas call center; when you set a rehash appointment, it is routed to a Field Sales Manager to run in the home. Over time, you'll build and lead a small team of rehash specialists.

Rehash Responsibilities (Doing The Work)

• Personally re-engage previously unsold customers by phone, working dormant and aged leads back into active opportunities.
• Set qualified rehash appointments and route them cleanly to the appropriate Field Sales Manager.
• Follow up persistently and professionally across multiple touchpoints to maximize contact and set rates.
• Maintain accurate, real-time records of every contact, disposition, and appointment in the CRM.
• Hit individual rehash targets (contacts, sets, and revenue) while the department is being built.

Lead Out

Must-haves:

• Proven inside sales / phone sales success, ideally in home services or another DTC, appointment-based model.
• Operationally sound — able to build process, structure, and reporting from scratch, not just execute someone else's system.
• A strong closer on the phone who can personally do the rehash while building the department.
• Comfort with CRM tools and pulling/prioritizing lead data (i360 experience a plus).
• Self-starter who thrives with ambiguity and a blank page.

Nice-to-haves:

• Prior experience building or running a rehash, retention, or reactivation function.
• Experience coaching or leading a small phone-based sales team.
• Familiarity with high-ticket, in-home sales cycles.