Rehabilitation Therapy Coordinator

Job Summary

Responsible for communicating with patients, providers, and other clinic staff, maintaining organization of the office, and ensuring that the environment is welcoming for our patients and their families.

Qualifications

• No required experience
• High School diploma or equivalent
• No required certification or registration
• Excellent professional oral and written communication skills
• Able to work both independently and collaboratively
• Knowledge of medical terminology is helpful
• Proficiency with Microsoft Excel, Word, and Outlook
• Strong attention to detail and organizational skills

Job Duties

• Answer and screen incoming calls and patient inquiries, relaying messages or transferring calls to the appropriate staff.
• Gather applicable documentation from new patients.
• Correspond with insurance companies regarding prior authorization information via phone or online portals.
• Aid in all scheduling tasks for the department.
• Perform various clerical duties.
• Assist in ordering and restocking therapy supplies.
• Aid in the maintenance, care, and cleaning of department equipment and supplies.
• Absentee assistance during patient treatments as needed, including pushing wheelchairs, stabilizing chairs/walkers, gathering equipment, etc.
• Maintain appropriate office documentation.
• Maintain confidentiality as defined by hospital policy.
• Attend and participate in orientation, training, mandatory education, staff meetings, and education courses as instructed.
• Work in harmony with assigned co-workers and other department's staff.
• Accept and implement change.
• Show self-respect and pride in the institution.
• Maintain and promote a positive attitude.
• Show kindness, courtesy, and sensitivity to patients, families, physicians, co-workers, and visitors at all times.
• Adhere to hospital policies and procedures.
• Show flexibility, initiative, and ingenuity in performing job tasks.
• Show professional conduct.