Rehabilitation Patient Liaison Float Locations-Part-time Days

Job Description

The Rehabilitation Patient Access Specialist Float 1 reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

Responsibilities

• Greet staff and customers politely, referring to appropriate staff when needed.
• Answer department telephone calls in a polite manner, communicating messages appropriately and clearly to all staff members.
• Communicate effectively with all levels of staff and department customers.
• Successfully take on special projects as needed.
• Prioritize and complete work quickly as the needs of the department change.
• Clerical work for the department with senior/clinical coordinator/manager/director as appropriate.
• Process department invoices/purchase requests as needed.
• Maintain appropriate levels of all supplies for the department.
• Manage the DAR (Department Appointment Report) in EPIC for the respective department.
• Schedule, confirm, and reschedule patients for visits at Rehabilitation Services and its satellite locations.
• Follow necessary requirements of the department, including completion of questionnaires and coordination with other departments.
• Accurately identify patient MRN to avoid duplication of records in the system.
• Obtain and update patient demographic, insurance, and billing information.
• Access Unscheduled Orders Work Queues on a daily basis and maintain departmental expectations.
• Manage other assigned Rehabilitation Work Queues based upon registration.
• Ensure proper authorization is received in a timely manner for visits not authorized.
• Assist patients to obtain orders not in the EPIC system.
• Manage faxing documentation to insurance companies and/or physician offices for authorization and signatures for Plan of Care as appropriate.
• Work with Coding, Patient Accounts, and Financial Clearance Center to ensure all patient accounts are registered accurately for timely billing and management of patient accounts.

Qualifications

• Two years’ experience in front office with computer experience.
• High School graduate.
• Successful completion of EPIC training for scheduling and registration.