Rehabilitation Clinical Support Associate- PRN

Responsibilities

• Oversight of patient flow from point of entry to destination.
• Ensures timely, accurate and professional services.
• Timely and accurate resolution of patient’s accounts.
• Obtains specific information to generate accurate financial and demographic records.
• Insurance verification, prior authorization, and coordination of benefits.
• Communicates with payers and patients to achieve accurate financial information.
• Accurate registration of patients, scheduling recurring appointments.
• Answers incoming calls and directs patient and visitors appropriately.
• Participates in operational aspects of the department.
• Maintains performance improvement activities as required.
• Participates in infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs.
• Orders, distributes and maintains designated and appropriate inventory of department related supplies.
• Adheres to departmental productivity, quality and service standards in support of operational goals.

Qualifications

• High School Diploma/GED is required.
• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).

We are an equal opportunity employer.