Rehabilitation Assistant (Austin-Downtown)

About the role

The Rehabilitation Assistant (RA) I – Sr RA assists assigned Vocational Rehabilitation Counselors in providing services to customers to achieve successful employment outcomes. The RA provides basic information regarding VR programs, services, and referral information to customers and vendors.

Responsibilities

• Perform entry‑level human services/rehabilitation support work.
• Provide routine caseload support such as creating, maintaining, and reviewing technical case management forms/files for accuracy using the electronic case management system.
• Collect information for intake/profile processes.
• Maintain appropriate business relationships with providers, businesses, customers, and staff.
• Prepare and review reports for accuracy on monitored services.
• Provide casework services/assistance to VR Counselors in certification of eligibility, service delivery tasks, and utilize the electronic case management system and other agency‑supported software programs.
• Conduct initial screening for individuals applying for VRS service programs.
• Participate in Vocational Rehabilitation Services (VRS) training.
• Furnish information regarding Texas Workforce Solutions (TWS)/VRS Program, services, and requirements to applicants, customers, families, vendors, businesses, and the general public.
• Perform other related work as assigned.

Requirements

• Must be a Texas resident or willing to relocate to Texas.
• No sponsorship for an employment visa (H‑1B, F‑1 OPT/CPT, H‑4) will be considered, now or in the future.
• Ability to work hours outside the standard 8:00AM‑5:00PM, Monday‑Friday schedule as needed.
• Willing to travel approximately 10% of the time, including occasional overnight travel (employee responsible for transportation).

Qualifications

Preferred Qualifications:

• 18 months experience in office practices and office support work using a personal computer in a Windows‑based environment.
• Experience applying purchasing procedures; case guidelines, regulations and policies; case management support functions.
• Knowledge of community and government service delivery systems; mental illness and emotional components of physical illness.
• Ability to interpret highly complex policies/procedures; maintain confidentiality; analyze/interpret highly complex financial data.
• Skill in interviewing and conducting individual needs assessments.
• Related work experience defined as case management support, purchasing, and general knowledge of disabilities.

Minimum Qualifications (by level):

• RA I: One year of full‑time qualifying experience in human services, social science, business, or a related field AND graduation from a standard senior high school or equivalent; OR 30 semester hours in those fields may substitute for experience.
• RA II: Bachelor’s degree with major coursework plus 1.5 years of full‑time qualifying experience; OR additional experience may substitute for education (1 year experience per 30 semester hours).
• RA III: Bachelor’s degree plus 2 years of full‑time qualifying experience; OR substitution as above.
• Sr. RA: Bachelor’s degree plus 2.5 years of full‑time qualifying experience; OR substitution as above.