Rehab Services Tech-Casual As Needed

Placement within the salary range is dependent on relevant work experience and internal equity. For positions represented by a labor union, placement is guided by the rules outlined in the collective bargaining agreement.

Pay

$16.28 - $19.53 hourly

Benefits

• Comprehensive training and development opportunities, mentorship programs, educational support, and student loan repayment
• Flexible work options and a Reimbursable Well-Being Fund
• Total Rewards package supporting physical, mental, emotional, and financial well-being
• Volunteer opportunities in local communities
• Workforce-led resource groups for inclusive change
• Tools and resources to improve physical, emotional, and financial well-being, including protection for unexpected life events

For more details, visit jobs.nm.org/benefits.

About the role

The Rehab Services Tech reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory and accreditation standards. This position is a non-licensed staff member who assists professional staff with patient care in activities that do not require clinical decision-making. This role also assists the business office with clerical, maintenance, and operational tasks for the Rehabilitation Services Department.

Responsibilities

• Follows standard precautions and Northwestern Medicine infection control policies and procedures consistently
• Manages and operates equipment safely and correctly; cleans equipment according to standards
• Independently maintains all equipment cleaning logs and performs monthly maintenance
• Ensures the environment of care (EOC) meets JCAHO standards at all times
• Demonstrates competence in performing tasks identified as appropriate for the Rehab Services Tech
• Treats patients under direct clinical supervision and anticipates therapist’s needs during patient care
• Communicates promptly to the therapist any observed changes in patient status and responses (e.g., pain, changes in condition, distress)
• Clarifies with the therapist any special procedures or observations necessary
• Interacts professionally with patient/family and involves them in the formation of the plan of care under the discretion of the therapist
• Provides explanations to patient and family prior to administering care; answers questions within scope of practice
• Consults other departments as appropriate to provide an interdisciplinary approach to the patient’s needs
• Follows all policies and procedures for documentation of treatment appropriately rendered by the rehab tech
• Communicates with patients and guests, including greeting them upon arrival, confirming identity, and providing necessary information related to their visit
• Provides accurate information and timely updates to patients and customers
• Schedules, confirms, and reschedules patients for visits at Rehabilitation Services and its satellite locations
• Obtains patient consents/authorizations
• Manages department-specific Rehabilitation Services Call List and communication needs
• Accurately identifies patient medical record numbers to avoid duplication of records in the system
• Obtains and updates patient demographic, insurance, and billing information
• Collects co-payments, past due balances, and point-of-service payments
• Posts payments, processes billing information, and performs “end of day” cash drawer closing
• Manages faxing documentation to insurance companies and/or physician offices for authorization and signatures for Plan of Care as appropriate
• Manages clinic inventory

Qualifications

• Required:
  • High School Diploma
  • BLS Certified within 90 days of hire
• Preferred:
  • Bachelor’s degree
  • Previous experience in a healthcare setting
  • Working knowledge of medical terminology
  • Bilingual