Rehab Service Tech Admin. Specialist Inpatient Part Time Days Marianjoy

About the Role

The Rehab Services Tech is a non-licensed staff member who assists professional staff with patient care by performing activities that do not require clinical decision-making. This role supports the Rehabilitation Services Department through both patient care and administrative tasks.

Responsibilities

• Follows standard precautions and Northwestern Medicine infection control policies and procedures consistently.
• Manages and operates equipment safely and correctly; cleans equipment according to standards.
• Independently maintains all equipment cleaning logs and performs monthly maintenance.
• Ensures the environment of care (EOC) meets JCAHO standards at all times.
• Demonstrates competence in performing tasks identified as appropriate for the Rehab Services Tech.
• Assists with patient treatment under direct clinical supervision and anticipates therapists’ needs during care.
• Communicates promptly to the therapist any observed changes in patient status or responses (e.g., pain, distress, or condition changes).
• Clarifies special procedures or observations with the therapist as needed.
• Interacts professionally with patients and families, involving them in the plan of care under the therapist’s discretion.
• Provides explanations to patients and families prior to care and answers questions within scope of practice.
• Consults other departments to support an interdisciplinary approach to patient needs.
• Follows all policies and procedures for documentation of treatment rendered by the rehab tech.
• Communicates with patients and guests, including greeting them upon arrival, confirming identity, and providing visit-related information.
• Provides accurate and timely updates to patients and customers.
• Schedules, confirms, and reschedules patient visits at Rehabilitation Services and satellite locations.
• Obtains patient consents and authorizations.
• Manages the department-specific Rehabilitation Services Call List and communication needs.
• Accurately identifies patient medical record numbers to avoid duplication in the system.
• Obtains and updates patient demographic, insurance, and billing information.
• Collects co-payments, past due balances, and point-of-service payments.
• Posts payments, processes billing information, and performs “end of day” cash drawer closing.
• Manages faxing documentation to insurance companies and/or physician offices for authorization and signatures for the Plan of Care.
• Manages clinic inventory.

Requirements

• High School Diploma (required).
• BLS Certified within 90 days of hire (required).
• Bachelor’s degree (preferred).
• Previous experience in a healthcare setting (preferred).
• Working knowledge of medical terminology (preferred).
• Bilingual (preferred).

Benefits

Northwestern Medicine offers a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Benefits include:

• Tuition reimbursement and loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.